Luxury Guest Relations Specialist

Aotearoa New Zealand Association of Social Workers; Queenstown; On-site; NZD 42,000 - 64,000; Full time

Job summary

The Carlin Hotel in Queenstown is seeking a Guest Relations Ambassador to join the Front Office team. You will help redefine luxury by delivering exceptional service and anticipating guest needs.

Responsibilities include efficient check-in/out, guest information, and coordination of requests. A professional appearance and strong communication are essential to create memorable experiences for our guests.

Qualifications

• Demonstrated experience in a similar role.
• High standard of professional grooming.
• Commitment to outstanding customer service.
• Excellent communication skills.

Responsibilities

• Handle check-in/check-out efficiently and coordinate luggage.
• Provide information on local attractions and guest requests.
• Offer menus, drinks lists, and room service guidance to guests.
• Interact professionally with guests to resolve issues and complaints.
• Maintain guest registration cards and update Opera with guest history.

Skills

Guest relations experience

Professional grooming

Outstanding customer service

Communication skills

Duty Manager Certificate

Tools

Opera PMS

Job description

The Carlin Hotel in Queenstown is seeking a Guest Relations Ambassador to join the Front Office team. You will help redefine luxury by delivering exceptional service and anticipating guest needs.

Responsibilities include efficient check-in/out, guest information, and coordination of requests. A professional appearance and strong communication are essential to create memorable experiences for our guests.