Luxury Front Office Team Leader

SmartRecruiters, Inc.; Queenstown; On-site; NZD 44,000 - 50,000; Full time

Benefits offered by this job

Daily staff meals

Uniform and laundry allowance

Anniversary stays with F&B credit

Accor leadership training

Discounted hotel stays

Job summary

Sofitel Queenstown is seeking a capable Team Leader to guide the Front Office, Portering and Night Audit functions. You will uphold luxury guest service, supervise arrivals/departures, train staff, and ensure accurate reporting and financial procedures.

Bring a passion for high-end hospitality, a customer-focused mindset, and the ability to lead a front-office team with professionalism during a major refurbishment period in 2027.

Qualifications

• At least 6 months experience at a 5-star luxury property with more than 80 rooms.
• Proficiency in Opera required.
• LCQ and General Manager's Certificate preferred.
• First Aid Certificate preferred.
• Full Driver’s License preferred.

Responsibilities

• Oversee Front Office operations to drive guest-focused service.
• Train, coach and support Front Office team members and conduct inductions.
• Utilise Front Office system for accurate reporting and procedures.
• Ensure cash/credit handling, keys, and guest confidentiality follow policy.
• Support in night audit, Housekeeping and F&B duties as required.

Skills

Leadership

Customer service

Communication

Team development

Scheduling

Education

LCQ

General Manager's Certificate

Tools

Opera PMS

Job description

Sofitel Queenstown is seeking a capable Team Leader to guide the Front Office, Portering and Night Audit functions. You will uphold luxury guest service, supervise arrivals/departures, train staff, and ensure accurate reporting and financial procedures.

Bring a passion for high-end hospitality, a customer-focused mindset, and the ability to lead a front-office team with professionalism during a major refurbishment period in 2027.