Front Office Team Leader - Luxury Hotel Growth & Perks

Chuan Spa; Auckland; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Fun working environment

Career growth opportunities

Freshly pressed uniform

Discounted parking

Staff meals

Job summary

Cordis, Auckland by Langham Hospitality Group is seeking a full-time Team Leader to join our Front Office reception team. You’ll supervise receptionists on shift and assist the Duty Managers with day-to-day operations, delivering outstanding guest experiences in a 5-star environment.

The role requires at least 2 years in a reception position, strong English skills, and impeccable grooming. Morning and afternoon shifts across a 7-day roster are expected, with preference for hospitality

Qualifications

• Outstanding customer service skills.
• High level of English comprehension.
• Impeccable personal grooming.
• Preference will be given to candidates with hospitality qualifications and a General Manager's licence.

Responsibilities

• Work with the Front Office Management team to develop, review and maintain service quality within Cordis brand standards.
• Provide training to new colleagues.
• Lead and motivate staff to achieve KPIs.
• Cover Duty Manager's shifts when required.
• Welcoming our guests ensuring a memorable first & last impression with an accurate, prompt and attentive experience.
• Helping us achieve our vision to be the best hotel company in the world by building guest loyalty.

Skills

Customer service

English proficiency

Grooming

Leadership

Education

Hospitality qualifications

Job description

Cordis, Auckland by Langham Hospitality Group is seeking a full-time Team Leader to join our Front Office reception team. You’ll supervise receptionists on shift and assist the Duty Managers with day-to-day operations, delivering outstanding guest experiences in a 5-star environment.

The role requires at least 2 years in a reception position, strong English skills, and impeccable grooming. Morning and afternoon shifts across a 7-day roster are expected, with preference for hospitality