Front Office Supervisor: Lead Guest Experience Team (NZ)

Minor International; New Zealand; On-site; NZD 34,000 - 49,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Minor Hotels’ Avani Queenstown Hotel is seeking a full-time Front Office Supervisor with proven front office leadership to deliver exceptional guest experiences and oversee daily operations. You will motivate the team, ensure a warm welcome, and manage check-ins and check-outs with grace.

The role requires hospitality expertise, strong customer service, and the ability to stay composed under pressure. Weekend flexibility and a commitment to high standards are essential.

Qualifications

• Proven leadership ability to manage and motivate a team.
• Extensive hospitality experience, preferably in hotels or resorts.
• Exceptional customer service and professional demeanor under pressure.
• Strong time management and task prioritisation to meet deadlines.
• Impeccable presentation reflecting high standards of the organization.
• Flexibility to work weekends and varied shifts.

Responsibilities

• Lead and support the team to deliver exceptional guest experiences.
• Role model the team, sharing expertise and maintaining high service standards.
• Oversee daily tasks to ensure accuracy and timeliness.
• Manage guest arrivals/departures for smooth check-in/out.
• Address and resolve guest complaints promptly and professionally.

Skills

Leadership

Guest service

Time management

Professional presentation

Flexibility

Customer service

Job description

Minor Hotels’ Avani Queenstown Hotel is seeking a full-time Front Office Supervisor with proven front office leadership to deliver exceptional guest experiences and oversee daily operations. You will motivate the team, ensure a warm welcome, and manage check-ins and check-outs with grace.

The role requires hospitality expertise, strong customer service, and the ability to stay composed under pressure. Weekend flexibility and a commitment to high standards are essential.