Front Office Team Leader - Luxury Hotel Growth & Perks

Langham Hospitality Group; New Zealand; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Fun working environment

Opportunity to grow your career within

Freshly pressed uniform every shift

Discounted parking

Staff meals

Job summary

Cordis, Auckland by Langham Hospitality Group is seeking a Front Office Team Leader to oversee the reception desk, supervise on-shift colleagues and assist the Duty Managers.

You will bring at least 2 years' experience in a reception role, preferably in a 5-star environment, and deliver outstanding guest service with a polished appearance.

This full-time role offers a dynamic, guest-focused workplace with opportunities to grow within Langham Hospitality Group.

Qualifications

• Minimum 2 years' experience in a reception position, preferably in a 5-star environment.
• Strong customer service and English comprehension with impeccable grooming.

Responsibilities

• Develop, review and maintain service quality within Cordis brand standards.
• Provide training to new colleagues.
• Lead and motivate staff to achieve KPIs.
• Cover Duty Manager shifts when required.
• Welcoming guests and ensuring a memorable first & last impression.

Skills

Customer service

English proficiency

Team leadership

Staff training

Education

General Manager's licence

Job description

Cordis, Auckland by Langham Hospitality Group is seeking a Front Office Team Leader to oversee the reception desk, supervise on-shift colleagues and assist the Duty Managers.

You will bring at least 2 years' experience in a reception role, preferably in a 5-star environment, and deliver outstanding guest service with a polished appearance.

This full-time role offers a dynamic, guest-focused workplace with opportunities to grow within Langham Hospitality Group.