Live-In Hostel Assistant Manager: Guest Experience Leader

Cardrona Ski Resort Ltd; Wānaka; On-site; NZD 60,000 - 82,000; Full time

Benefits offered by this job

Free accommodation

Bike park pass

On-mountain discounts

Bring a friend discount

Job summary

Cardrona Ski Resort Ltd is seeking a passionate Hostel Assistant Manager for Brownston Hostel in Wanaka. This live-in role supports the Hostel Manager, leads the accommodation team, and ensures round-the-clock care for guests and staff with a values-driven culture.

You will manage bookings, guest queries, and third-party listings, lead staff, and drive financial tasks like banking and payroll deductions for staff accommodation.

Qualifications

• Proven leadership in housekeeping and maintenance scheduling.
• Familiarity with booking platforms and stock control.
• Excellent communication and customer service skills.
• Highly organised, adaptable, and solution-focused.
• A team player who leads by example and thrives under pressure.
• First aid/fire warden training preferred.

Responsibilities

• Oversee cleaning schedules, stock control, and building maintenance.
• Participate in Manager on Call rota, including overnight on site up to five nights.
• Lead and mentor hostel staff, conduct performance reviews.
• Support payroll deductions for staff accommodation and banking/reconciliation.

Skills

Leadership experience

Guest service orientation

Scheduling & organisation

Communication skills

Tools

Booking platforms

Stock control systems

Job description

Cardrona Ski Resort Ltd is seeking a passionate Hostel Assistant Manager for Brownston Hostel in Wanaka. This live-in role supports the Hostel Manager, leads the accommodation team, and ensures round-the-clock care for guests and staff with a values-driven culture.

You will manage bookings, guest queries, and third-party listings, lead staff, and drive financial tasks like banking and payroll deductions for staff accommodation.