Live-In Hostel Assistant: Front Desk & Guest Experience

Cardrona Ski Resort Ltd

Wānaka

On-site

NZD 42,000 - 54,000

Full time

4 days ago

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Benefits offered by this job

Free accommodation

Bike park pass

On-mountain discounts

Job summary

Cardrona Ski Resort Ltd in Wanaka is seeking enthusiastic Hostel Assistants to join Brownston Hostel for the upcoming summer season. You will welcome guests, manage bookings, and keep the hostel clean and safe while living on-site.

This live-in role includes on-call shifts 3–5 nights per week, opportunities to lead in reception or housekeeping, and access to subsidised accommodation plus on-mountain discounts.

Qualifications

Hostel customer service and/or reception experience required.
Excellent communication and customer service skills expected.
Team player with initiative and a positive attitude.
Preferred: First aid or fire warden training, experience working unsupervised or in small teams.

Responsibilities

Front desk reception: check-ins, check-outs, guest enquiries, and payments.
Managing online and direct bookings, including room allocations.
Providing local information and booking summer experiences.
Housekeeping duties: cleaning rooms and communal areas.
Fire warden responsibilities and overnight safety support.
Reporting maintenance issues and assisting with stock ordering.
Opportunity to lead in reception, reservations, housekeeping or maintenance.

Skills

Hostel experience

Reception experience

Communication

Team player

First aid training

Job description

This live-in role includes on-call shifts 3–5 nights per week, opportunities to lead in reception or housekeeping, and access to subsidised accommodation plus on-mountain discounts.

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