Library & Community Hub Assistant - 20hrs per week

Tauranga City Council; Tauranga; On-site; NZD 30,000 - 39,000; Part time

Job summary

Tauranga City Council invites applications for a Library & Community Hub Assistant role, 20 hours per week. You will warmly welcome community members and help access library and council services, information on bylaws, and digital resources.

You will assist with printing, shelving, programme delivery, and recommending books to diverse readers. Join a supportive team in Tauranga.

Qualifications

• 3+ years work experience in library, community or customer service environment.
• Excellent customer service and interpersonal skills.
• Resilient when dealing with challenging customers and situations.
• Ability to communicate with Tauranga's diverse community.

Responsibilities

• Provide information on Council services, bylaws, policies and procedures.
• Assist customers with printing, photocopying and scanning.
• Issue, return and shelve library items.
• Promote, book and deliver library programmes.
• Recommend and discuss books with children and adults.
• Connect customers to digital resources (ebooks) and other services.
• Upskill knowledge of Te Ao Māori, databases, technology and safety.

Skills

Customer service

Interpersonal skills

Communication

Resilience

Job description

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te pono, kia herea ki te tika. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e!

Te Tūranga | About the role

This role works a total of 20hrs per week, shifts will be rostered Monday, Friday and Saturday.

As a Library & Community Hub Assistant you will welcome and assist community members to access both library and council services.

Library and Community Hub Assistants provide excellent customer service to the community. Some of your tasks will include:

• Providing information to customers about Council services, community engagement, bylaws, policies, and procedures across a range of council activities.
• Supporting customers with printing, photocopying and scanning
• Issuing, returning and shelving items
• Assisting with the promotion, booking and delivery of library programmes
• Recommending and discussing books with children and adults
• Connecting customers to our digital resources, such as ebooks, and other digital resources
• Upskilling knowledge of Te Ao Māori, library databases, computer programmes, changes in technology, health and safety.

Ngā Pukenga | What you’ll need to succeed

To Succeed In This Role, You’ll Bring

• Minimum of 3 years’ work experience, preferably in a library, community or customer service environment
• Outstanding customer service and interpersonal skills
• Resilience when dealing with challenging customers and situations.
• The ability to communicate with people within our diverse Tauranga City community

Tō Tātou Kaunihera | About Tauranga City Council

Tauranga City Council is one of Tauranga’s largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused teams.

Our libraries are at the heart of our communities, providing welcoming spaces where people can connect, learn, access information and digital services, and take part in community life. They play an important role in supporting inclusion, lifelong learning, and strong community connections.

We are proud of our high-performing and professional library teams. Joining our libraries means being part of a trusted community service, working alongside passionate colleagues, and contributing to spaces that make a real difference for Tauranga communities. We are committed to creating a workplace where people feel valued, supported, and encouraged to grow.

You can find out more about working at Tauranga City Council here.

• You must have the legal right to live and work in New Zealand to apply for this role.
• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.

We’re committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.

If you need any support or adjustments to take part in our recruitment process, please contact our Talent Acquisition team at [e-mail]

Job Description: Library & Community Hub Assistant - 20hrs per week