Part-Time Library & Community Hub Assistant

Tauranga City Council; New Zealand; On-site; NZD 30,000 - 36,000; Part time

Job summary

The Tauranga City Council is seeking a Library & Community Hub Assistant to support Greerton and Papamoa Libraries. This part-time role is 20 hours per week with fixed shifts: Monday, Friday and Sunday.

You will help visitors access library and council resources, run library duties, and promote programmes across both locations. Ideal candidates will have at least 3 years in a library, community, or customer service environment, strong communication skills, and a commitment to inclusive service.

Qualifications

• Minimum of 3 years’ work experience, preferably in a library, community or customer service environment
• Outstanding customer service and interpersonal skills
• Resilience when dealing with challenging customers and situations.
• The ability to communicate with people within our diverse Tauranga City community

Responsibilities

• Library duties including issuing, returning and shelving items
• Assisting with the promotion, booking and delivery of library programmes
• Recommending and discussing books with children and adults
• Connecting customers to our digital resources, such as ebooks, printing, and scanning
• Assisting with Council queries and payments
• Upskilling knowledge of Te Ao Māori, library databases, computer programmes, changes in technology, health and safety

Skills

Customer service

Interpersonal skills

Communication skills

Teamwork

Job description

The Tauranga City Council is seeking a Library & Community Hub Assistant to support Greerton and Papamoa Libraries. This part-time role is 20 hours per week with fixed shifts: Monday, Friday and Sunday.

You will help visitors access library and council resources, run library duties, and promote programmes across both locations. Ideal candidates will have at least 3 years in a library, community, or customer service environment, strong communication skills, and a commitment to inclusive service.