Library and Council Services Assistant - Howick

Auckland Council; Hibiscus Coast; On-site; NZD 67,000 - 77,000; Part time

Benefits offered by this job

Wellbeing focused workplace

Additional annual leave

Health insurance options

KiwiSaver on top of salary

Discounts on local attractions

Job summary

Auckland Council is seeking a proactive Library and Council Services Assistant for Howick Library. This part-time role (16 hours/week) requires flexibility to work across sites, including weekends. You’ll support daily library operations and deliver excellent customer service in a diverse community.

We value collaboration, digital confidence, and a can-do attitude. Benefits include wellbeing-focused workplace, extra annual leave, and kiwisaver options.

Qualifications

• Strong people skills and a customer-focused approach.
• Willingness to learn and adapt in a busy library environment.
• Digital confidence; able to assist patrons with information resources.

Responsibilities

• Support day-to-day library operations and customer service.
• Assist patrons from diverse backgrounds and ages.
• Promote library programs and events to the community.
• Collaborate with colleagues to ensure a welcoming service.

Skills

People skills

Customer service

Digital literacy

Social media

Communication

Job description

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Library and Council Services Assistant - Howick

• Permanent part-time opportunity, 16 hours per week based in Howick Library
• Grow your skills & experience in a supportive, collaborative & customer-focused environment
• Wellbeing focussed workplace, additional annual leave & health insurance options

The opportunity has arisen to work as a Library & Council Services Assistant in Howick Library. This will require you to be flexible as you may need to work from other sites within the Howick local board area. Howick Library is a busy community library serving a diverse and vibrant community. Our library whānau is focused on caring for each other, our community, and our environment. We are looking for a flexible all-rounder to join and contribute as part of a high-achieving, cohesive, and dynamic team. You will be supporting the team and contributing to the day-to-day running of the library. As this is a customer service role, you will be helping customers from all walks of life.

Many of our libraries are open 7 days a week so flexibility around working days, including weekends and late nights, is required. We are looking to fill a 16 hour per week part-time position. This role is intended to be flexible but current shifts are below:

• Sundays 10:30am to 16:00pm – 5 hours (includes a 30 minute meal break)
• Mondays 12:00 midday to 18:00pm - 5.5 hours (includes a 30 minute meal break)
• Thursdays 12:30 midday to 18:00pm – 5.5 hours (includes a 30 minute meal break)

You will have strong people skills, are flexible and adaptable to a library environment. You have a passion for customer service with a positive attitude towards serving people of all ages and backgrounds. You are eager to learn new skills and thrive in a busy work environment.

We are looking for someone who:

• Is Collaborative, creative and enthusiastic in planning, promoting and delivering events and programmes for all ages and diversity.
• Brings a can-do attitude – reliable, full of ideas, and ready to make things happen.
• Is digitally confident and skilled in social media. Understands and uses technology creatively and with confidence, able to support customers to successfully use information resources and devices.
• Has a strong people focused, and empathy driven work ethic. Along with a positive attitude, pride in their work and in the ability to influence others positively.
• Is reliable, adaptable and fosters great relationships with the team and our community.
• Can demonstrate experience working with a diverse range of people.
• Demonstrates excellent written and communication skills with a strong people focus.
• Demonstrates an understanding of Te Ao Māori values and principles.
• Has a clean driver’s licence

We offer a welcoming and supportive team, and a community that values the library as a welcoming community space. Here you’ll have an opportunity to grow your career within the Auckland Libraries team and Auckland Council. Your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.

Together, we can create a Tāmaki Makaurau we can all be proud of.

Additionally, as part of our Auckland Council Group, you will gain access to many benefits and discounts including:

• Option to buy an additional week’s annual leave
• Four weeks annual leave, plus an additional week after five years
• Additional day of leave for community activities
• Discounts on attractions such as the Maritime Museum, Auckland Zoo & Auckland Art Gallery
• Discounted Health & Life Insurance Policies
• Flexible and supportive work environment
• 3.5% KiwiSaver on top of your salary

As part of our organisation, please view a range of our: benefits

Ehara taku toa, he takitahi, he toa takitini: My success is not mine alone, but the success of many.

This role is band E, salary between $67 - $77k pro rata plus 3.5% kiwisaver depending on skills & experience

Auckland Council is committed to protecting your privacy in accordance with the Privacy Act 2020. We collect personal information directly from you and, where relevant for the purpose of assessing you for employment, and employing you as part of the transport reform process, from third parties such as referees, previous employers (including Auckland Transport) recruitment agencies, and background checking providers.

By applying for this role, you consent to Council obtaining a reference from your current employer, including information about any active conduct investigations and current performance management processes, if you are the preferred candidate. Reference checks will only be undertaken at the preferred candidate stage. Any non-active performance or conduct matters may also be discussed with referees as part of the reference checking process.

If you do not consent to this information being provided, Council may be unable to properly assess your application and your application will not progress further. If you wish to withhold your consent, or to access or correct your personal information, please contact the Privacy Officer at [e-mail] .

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.