Library and Council Services Assistant - Panmure Library

Auckland Council; Auckland; On-site; NZD 65,000 - 77,000; Part time

Benefits offered by this job

Four weeks annual leave

Additional leave after 5 years

Discounts on attractions (Maritime+Zoo

Health & Life Insurance Policies

KiwiSaver 3.5%

Flexible and supportive work

Job summary

Auckland Council is seeking a Library & Council Services Assistant for Panmure Library. The role supports daily library operations, helps shape programmes, and assists customers from diverse backgrounds.

We offer flexibility with 3 fixed-term, part-time secondments across the local board area; strong people skills and digital confidence are valued to create an engaging community space.

Qualifications

• Excellent people skills and ability to engage with customers from diverse backgrounds.
• Flexibility to work across Panmure Library and other sites within the local board area.
• Digital confidence and ability to use social media to promote library services.
• Excellent written and verbal communication with a people focus.
• Ability to collaborate within a cohesive library team and contribute to programmes.

Responsibilities

• Support day-to-day library operations and customer service at Panmure Library.
• Assist in planning, promoting, and delivering events and programmes for all ages.
• Engage with the community and contribute to a welcoming library environment.
• Collaborate with the team to ensure smooth service delivery across sites.

Skills

People skills

Flexibility

Digital/social media

Written & verbal communication

Team collaboration

Customer service

Tools

Social media tools

Job description

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Library and Council Services Assistant - Panmure Library

• Serve customers in a vibrant and exciting library
• Learn new skills and engage with the local community
• Help shape engaging library programmes and services

The opportunity has arisen to work as a Library & Council Services Assistant in the Maungakiekie-Tāmaki Local Board area at Panmure Library. This will require you to be flexible as you may need to work from other sites within the local board area.

Panmure Library is a busy community library serving a diverse and vibrant community. Our library whānau is focused on caring for each other, our community, and our environment. We are looking for a flexible all-rounder to join and contribute as part of a high-achieving, cohesive, and dynamic team. You will be supporting the team and contributing to the day-to-day running of the library. As this is a customer service role, you will be helpingcustomers from all walks of life.

Many of our libraries are open 7 days a week so flexibility around working days, including weekends and late nights, is required. We are looking to fill 3 fixed term role/secondment part-time positions

• 38 hours per week (Tuesday to Saturday, secondment ends 30 July 2027)
• 30 hours per week (Sunday to Wednesday, secondment ends 30 July 2027)
• 17 hours per week (Saturday to Monday, secondment ends 26 March 2027)

You will have strong people skills, are flexible and adaptable to a library environment. You have a passion for customer service with a positive attitude towards serving people of all ages and backgrounds. You are eager to learn new skills and thrive in a busy work environment.

We are looking for someone who:

• Is collaborative, creative and enthusiastic in planning, promoting and delivering events and programmes for all ages and diversity.
• Brings a can-do attitude – reliable, full of ideas, and ready to make things happen.
• Is digitally confident and skilled in social media. Understands and uses technology creatively and with confidence, able to support customers to successfully use information resources and devices.
• Has a strong people focused, and empathy driven work ethic. Along with a positive attitude, pride in their work and in the ability to influence others positively.
• Is reliable, adaptable and fosters great relationships with the team and our community.
• Can demonstrate experience working with a diverse range of people.
• Demonstrates excellent written and communication skills with a strong people focus.
• Demonstrates an understanding of Te Ao Māori values and principles.

We encourage you to apply even if you don’t meet every requirement listed. What matters most is your ability to contribute to a collaborative, purpose-driven environment where diverse experiences are valued. We know that transferable skills can come from experience gained from outside of work.

We offer a welcoming and supportive team, and a community that values the library as a welcoming community space. Here you’ll have an opportunity to grow your career within the Auckland Libraries team and Auckland Council.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. Together, we can create a Tāmaki Makaurau we can all be proud of.

Additionally, as part of our Auckland Council Group, you will gain access to many benefits and discounts including:

• Four weeks annual leave, plus an additional week after five years
• Additional day of leave for community activities
• Discounts on attractions such as the Maritime Museum, Auckland Zoo & Auckland Art Gallery
• Discounted Health & Life Insurance Policies
• Flexible and supportive work environment
• 3.5% KiwiSaver on top of your salary

Click this link to find out more about our employee benefits package.

Ehara taku toa, he takitahi, he toa takitini: My success is not mine alone, but the success of many.

To view a copy of the position description, click here.

This role is band E, we expect to appoint the successful candidate at a salary of between $65-$77K pro rata depending upon skills & experience.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.