Library & Community Hub Assistant - 20hrs per week

Tauranga; Tauranga; On-site; NZD 20,000 - 27,000; Part time

Job summary

Tauranga City Council is seeking a Library & Community Hub Assistant for 20 hours per week in Tauranga. Shifts are rostered on Monday, Friday, and Saturday, providing information and access to library and council services to the local community.

The role emphasizes excellent customer service, assisting with printing and scanning, shelving items, promoting programmes, and guiding users to digital resources. Previous library or customer service work is preferred.

Qualifications

• Minimum of 3 years’ work experience in library, community, or customer service environments.
• Outstanding customer service and interpersonal skills are essential.
• Resilience when dealing with challenging customers and situations.
• Ability to communicate with people within Tauranga City’s diverse community.

Responsibilities

• Greet and assist community members with access to library and council services.
• Provide information on Council services, bylaws, policies, and procedures.
• Assist with printing, photocopying, and scanning.
• Issue, return and shelve library items.
• Support the promotion, booking and delivery of library programmes.
• Recommend and discuss books with children and adults.
• Assist customers with digital resources including ebooks and other online services.

Skills

Customer service

Interpersonal skills

Communication

Resilience

Job description

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Library & Community Hub Assistant - 20hrs per week

22 Oct 2026

Te Tūranga | About the role

This role works a total of 20hrs per week, shifts will be rostered Monday, Friday and Saturday.

As a Library & Community Hub Assistantyou willwelcome and assist community members to access both library and council services.

Library and Community Hub Assistants provide excellent customer service to the community. Some of your tasks will include:

• Providing information to customers about Council services, community engagement, bylaws, policies, and procedures across a range of council activities.
• Supporting customers with printing, photocopying and scanning
• Issuing, returning and shelving items
• Assisting with the promotion, booking and delivery of library programmes
• Recommending and discussing books with children and adults
• Connecting customers to our digital resources, such as ebooks, and other digital resources
• Upskilling knowledge of Te Ao Māori, library databases, computer programmes, changes in technology, health and safety.

Ngā Pukenga | What you’ll need to succeed

To succeed in this role, you’ll bring:

• Minimum of 3 years’ work experience, preferably in a library, community or customer service environment
• Outstanding customer service and interpersonal skills
• Resilience when dealing with challenging customers and situations.
• The ability to communicate with people within our diverse Tauranga City community

Tauranga City Council is one of Tauranga’s largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused teams.

Our libraries are at the heart of our communities, providing welcoming spaces where people can connect, learn, access information and digital services, and take part in community life. They play an important role in supporting inclusion, lifelong learning, and strong community connections.

We are proud of our high-performing and professional library teams. Joining our libraries means being part of a trusted community service, working alongside passionate colleagues, and contributing to spaces that make a real difference for Tauranga communities. We are committed to creating a workplace where people feel valued, supported, and encouraged to grow.

We can find out more about working at Tauranga City Council here .

Please note we will not be accepting applications via email.

If you have specific questions about the role please contact Michelle Englehardt at [e-mail]

Applications will close Sunday 1st November

We’re committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.
If you need any support or adjustments to take part in our recruitment process, please contact our Talent Acquisition team at [e-mail]

• You must have the legal right to live and work in New Zealand to apply for this role.
• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.