Level 1 Service Desk Analyst - Start Your IT Career

Fujitsu; Wellington; Vor Ort; NZD 55.000 - 75.000; Vollzeit

Zusammenfassung

Fujitsu Wellington is seeking a Service Desk Analyst to serve a key NZ government client. You will be the first point of contact, handling Level 1 issues, logging tickets, and escalating complex matters to the right teams. Remote or on-site support will be provided as needed to maintain service continuity.

You will work with Senior Analysts and the Squad Leader to resolve queries, keep users productive, and deliver excellent customer experiences while following Fujitsu processes and standards.

Qualifikationen

• Previous experience in an IT Service or Support Desk environment.
• Experience with MS Windows, MS Office 365, and Citrix is advantageous.
• Strong communication and customer service skills.
• Citizens/PR only.

Aufgaben

• Be the first point of contact for users, resolving Level 1 IT issues or escalating to appropriate teams.
• Log, track, and manage service requests and incidents to ensure timely resolution.
• Provide professional, remote or on-site support for the NZ government client in Fujitsu’s service delivery.

Kenntnisse

IT support

Customer service

Troubleshooting

Communication

Tools

MS Office 365

Windows 11

Citrix

Active Directory

Remote access

Jobbeschreibung

Fujitsu Wellington is seeking a Service Desk Analyst to serve a key NZ government client. You will be the first point of contact, handling Level 1 issues, logging tickets, and escalating complex matters to the right teams. Remote or on-site support will be provided as needed to maintain service continuity.

You will work with Senior Analysts and the Squad Leader to resolve queries, keep users productive, and deliver excellent customer experiences while following Fujitsu processes and standards.