Service Desk Analyst, level 1 Support

Fujitsu Limited; Wellington; On-site; NZD 55,000 - 75,000; Full time

Job summary

Fujitsu Limited in Wellington is seeking an IT Service Desk Analyst to be the first point of contact for a key NZ government client, delivering responsive Level 1 support and remote assistance. You will log tickets, troubleshoot, and escalate complex issues to senior analysts, collaborating with your squad leader to keep digital operations running smoothly and to provide outstanding customer experiences.

This role emphasizes clear communication, proactive learning, and a calm, professional

Qualifications

• Previous experience in an IT Service or Support Desk environment.
• Experience logging, managing, and resolving customer queries and support tickets.
• Strong communication and relationship-building skills, with a focus on delivering exceptional service.
• A willingness to learn and grow your technical skills, technical certifications are an advantage but not essential.
• Citizens/PR only

Responsibilities

• Be the first point of contact for a NZ government client, providing Level 1 IT support.
• Resolve Level 1 technical issues and service requests or escalate as needed.
• Log and manage tickets and ensure requests are handled efficiently.
• Collaborate with Senior Analysts and Squad Leader to maintain digital operations and service quality.

Skills

IT Service Desk

Customer service

Communication skills

Troubleshooting

Tools

Citrix

Active Directory

Office 365

Windows 11

Outlook/Exchange

Remote access management

Job description

Location Flexibility: Primary Location Only

Posting Start Date: 10/13/26

At Fujitsu, we're on a mission to create a more sustainable world by building trust in society through innovation. Since our inception in Japan in 1935, Fujitsu has consistently been at the forefront of technological advancement. Today, we stand as a global leader in digital transformation, dedicated to reshaping businesses and society in the digital age.

What truly sets us apart is our family of nearly 130,000 dedicated employees that spans over 50 countries, forming a diverse and dynamic community. We are committed to helping our employees grow and develop their careers. We believe that everyone has the potential to achieve great things, and we are dedicated to providing the resources and opportunities that our employees need to succeed.

As a Service Desk Analyst, you will be the first point of contact for a key NZ government client, providing responsive and effective technical support that keeps our people connected and productive.

You will assist users in resolving Level 1 technical issues and service requests, either remotely or by escalating complex matters to the right teams. Every day will bring new challenges as you troubleshoot issues, log and manage tickets, and ensure service requests are handled efficiently and professionally. Working closely with Senior Analysts and your Squad Leader, you will play an essential role in maintaining smooth digital operations and delivering outstanding customer support on behalf of Fujitsu.

You are a people-focused problem solver who enjoys helping others and delivering great customer experiences. You bring strong communication skills, a calm and professional approach, and a genuine interest in technology and service delivery. Whether you're already experienced in IT support or looking to take the next step in your customer service career, you're proactive, organised, and thrive in a fast-paced environment where every day is different.

You will bring:

• Previous experience in an IT Service or Support Desk environment
• Any experience in the following would be beniefitical,Intermediate LAN or WAN Networking,Intermediate MS Office 365,Intermediate MS Windows 11,Intermediate MS Outlook/Exchange,Intermediate Citrix Environment,Intermediate Active Directory orIntermediate remote access management.
• Experience logging, managing, and resolving customer queries and support tickets efficiently
• Strong communication and relationship-building skills, with a focus on delivering exceptional service
• A willingness to learn and grow your technical skills, technical certifications are an advantage but not essential
• Citizens/PR only

This is a exciting role replacing an internal promotion.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Platinum Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.

We offer tailored career paths across our global organization to support your professional and personal growth.

Our customers trust us. We have an excellent reputation across the region and globally.

Best in-class reward and recognition programs flexible work, volunteering leave, and more.

We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questionsto assist with the recruitment journey.

We are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.

Search Firm Representatives – PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.