Service Desk Analyst I - Level 1 Support | Growth

Fujitsu Limited

Wellington

On-site

NZD 55,000 - 75,000

Full time

20 hours ago

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Job summary

Fujitsu Limited in Wellington is seeking an IT Service Desk Analyst to be the first point of contact for a key NZ government client, delivering responsive Level 1 support and remote assistance. You will log tickets, troubleshoot, and escalate complex issues to senior analysts, collaborating with your squad leader to keep digital operations running smoothly and to provide outstanding customer experiences.

This role emphasizes clear communication, proactive learning, and a calm, professional

Qualifications

Previous experience in an IT Service or Support Desk environment.
Experience logging, managing, and resolving customer queries and support tickets.
Strong communication and relationship-building skills, with a focus on delivering exceptional service.
A willingness to learn and grow your technical skills, technical certifications are an advantage but not essential.
Citizens/PR only

Responsibilities

Be the first point of contact for a NZ government client, providing Level 1 IT support.
Resolve Level 1 technical issues and service requests or escalate as needed.
Log and manage tickets and ensure requests are handled efficiently.
Collaborate with Senior Analysts and Squad Leader to maintain digital operations and service quality.