Service Desk Analyst, level 1 Support

Fujitsu; Wellington; On-site; NZD 55,000 - 75,000; Full time

Job summary

Fujitsu Wellington is seeking a Service Desk Analyst to serve a key NZ government client. You will be the first point of contact, handling Level 1 issues, logging tickets, and escalating complex matters to the right teams. Remote or on-site support will be provided as needed to maintain service continuity.

You will work with Senior Analysts and the Squad Leader to resolve queries, keep users productive, and deliver excellent customer experiences while following Fujitsu processes and standards.

Qualifications

• Previous experience in an IT Service or Support Desk environment.
• Experience with MS Windows, MS Office 365, and Citrix is advantageous.
• Strong communication and customer service skills.
• Citizens/PR only.

Responsibilities

• Be the first point of contact for users, resolving Level 1 IT issues or escalating to appropriate teams.
• Log, track, and manage service requests and incidents to ensure timely resolution.
• Provide professional, remote or on-site support for the NZ government client in Fujitsu’s service delivery.

Skills

IT support

Customer service

Troubleshooting

Communication

Tools

MS Office 365

Windows 11

Citrix

Active Directory

Remote access

Job description

Job Location: Wellington Central

Location Flexibility: Primary Location Only

Req Id: 10443

Posting Start Date: 10/13/26

At Fujitsu, we're on a mission to create a more sustainable world by building trust in society through innovation. Since our inception in Japan in 1935, Fujitsu has consistently been at the forefront of technological advancement. Today, we stand as a global leader in digital transformation, dedicated to reshaping businesses and society in the digital age.

What truly sets us apart is our family of nearly 130,000 dedicated employees that spans over 50 countries, forming a diverse and dynamic community. We are committed to helping our employees grow and develop their careers. We believe that everyone has the potential to achieve great things, and we are dedicated to providing the resources and opportunities that our employees need to succeed.

As a Service Desk Analyst, you will be the first point of contact for a key NZ government client, providing responsive and effective technical support that keeps our people connected and productive.

You will assist users in resolving Level 1 technical issues and service requests, either remotely or by escalating complex matters to the right teams. Every day will bring new challenges as you troubleshoot issues, log and manage tickets, and ensure service requests are handled efficiently and professionally. Working closely with Senior Analysts and your Squad Leader, you will play an essential role in maintaining smooth digital operations and delivering outstanding customer support on behalf of Fujitsu.

You are a people-focused problem solver who enjoys helping others and delivering great customer experiences. You bring strong communication skills, a calm and professional approach, and a genuine interest in technology and service delivery. Whether you're already experienced in IT support or looking to take the next step in your customer service career, you're proactive, organised, and thrive in a fast-paced environment where every day is different.

You Will Bring

• Previous experience in an IT Service or Support Desk environment
• Any experience in the following would be beniefitical, Intermediate LAN or WAN Networking, Intermediate MS Office 365, Intermediate MS Windows 11, Intermediate MS Outlook/Exchange, Intermediate Citrix Environment, Intermediate Active Directory or Intermediate remote access management.
• Experience logging, managing, and resolving customer queries and support tickets efficiently
• Strong communication and relationship-building skills, with a focus on delivering exceptional service
• A willingness to learn and grow your technical skills, technical certifications are an advantage but not essential
• Citizens/PR only

This is a exciting role replacing an internal promotion.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Platinum Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

Relocation Supported: No

Visa Sponsorship Approved: No

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.