Hybrid IT Service Desk Analyst – 1st Line Support

Infosys; Wellington; Hybride; NZD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Hybrid Work environment

8x7 shift-based support

Weekend and holiday support on request

Résumé du poste

Infosys in Wellington, New Zealand, is seeking a Service Desk Analyst to provide 1st line technical support for client environments, ensuring rapid restoration of services and adherence to service levels. You will maintain knowledge bases and collaborate with teams to improve IT operations in a hybrid work setting.

Candidates should have IT support experience and ITIL understanding; proficiency with tools such as Active Directory, Citrix, and Office 365 will help you succeed in this role.

Qualifications

• Experience in IT & T operations or support environments.
• Strong understanding of incident management and service desk operations.
• Excellent written and verbal communication skills.

Responsabilités

• Provide BAU technical and operational support for allocated products and services.
• Restore services rapidly within contracted service levels and minimise penalties.
• Maintain and improve the knowledge base; identify process improvements.

Connaissances

Incidents & Requests

First contact support

Customer service

Communication skills

Formation

Relevant technology qualification

Outils

Active Directory

Citrix

Microsoft Teams

Office 365

Windows environment

Description du poste

Infosys in Wellington, New Zealand, is seeking a Service Desk Analyst to provide 1st line technical support for client environments, ensuring rapid restoration of services and adherence to service levels. You will maintain knowledge bases and collaborate with teams to improve IT operations in a hybrid work setting.

Candidates should have IT support experience and ITIL understanding; proficiency with tools such as Active Directory, Citrix, and Office 365 will help you succeed in this role.