Service Desk Specialist - IT Support & User Help

Te Whatu Ora - Health New Zealand; Christchurch; On-site; NZD 52,000 - 78,000; Full time

Job summary

Health New Zealand | Te Whatu Ora in Christchurch is seeking a Service Desk Analyst to be the first point of contact for kaimahi, delivering responsive Level 1 technical support and handling service requests.

You will log and manage tickets, troubleshoot issues, and escalate where needed, working with Senior Analysts and your Team Lead to maintain reliable digital operations and an excellent user experience.

Qualifications

• At least 2 years' experience in customer service or support roles.
• Experience logging, managing, and resolving customer queries and support tickets.
• Strong communication and relationship-building skills, with a focus on delivering exceptional service.
• Previous experience in an IT Service or Support Desk environment is preferred but not required.
• Willingness to learn and grow technical skills — certifications are an advantage but not essential.

Responsibilities

• Provide Level 1 technical support to Health NZ kaimahi remotely or on-site.
• Log, track, and manage service requests and tickets.
• Escalate complex issues to appropriate teams and inform users of progress.
• Collaborate with Senior Analysts and Team Lead to maintain smooth digital operations.

Skills

Customer service

IT support

Ticketing systems

Communication skills

Job description

Health New Zealand | Te Whatu Ora in Christchurch is seeking a Service Desk Analyst to be the first point of contact for kaimahi, delivering responsive Level 1 technical support and handling service requests.

You will log and manage tickets, troubleshoot issues, and escalate where needed, working with Senior Analysts and your Team Lead to maintain reliable digital operations and an excellent user experience.