Strategic Lead, Service Design & Transformation

Ministry of Social Development; Wellington; Presencial; NZD 122.000 - 152.000; Jornada completa

Descripción de la vacante

The Ministry of Social Development is recruiting a Lead Service Designer to shape service strategy and influence complex decisions in Wellington. Based at the National Office (Auckland/Christchurch considered), you will mentor teams and drive customer-centered improvements across MSD's transformation programmes.

You will partner with leaders and multidisciplinary teams to translate strategy into practical service design recommendations, while embedding Te Tiriti o Waitangi values into ways of

Formación

• Experience leading service design in transformation projects.
• Ability to translate strategy into practical design actions.
• Strong collaboration with senior leaders and multidisciplinary teams.

Responsabilidades

• Provide strategic leadership for major service and customer experience initiatives.
• Lead human-centered research, journey mapping and evidence-based roadmaps.
• Mentor others and strengthen the service design practice.

Conocimientos

Service design leadership

Stakeholder engagement

Human-centered design

Mentoring

Strategic thinking

Ambiguity management

Te Tiriti o Waitangi awareness

Descripción del empleo

The Ministry of Social Development is recruiting a Lead Service Designer to shape service strategy and influence complex decisions in Wellington. Based at the National Office (Auckland/Christchurch considered), you will mentor teams and drive customer-centered improvements across MSD's transformation programmes.

You will partner with leaders and multidisciplinary teams to translate strategy into practical service design recommendations, while embedding Te Tiriti o Waitangi values into ways of