L2 Support Engineer

Randstad New Zealand; Auckland; On-site; NZD 55,000 - 83,000; Part time

Job summary

Randstad New Zealand is seeking two IT Support Engineer (L2) for 6-month on-site contracts in Whangarei, relocating from Auckland. You will be the Windows 11 migration support engineer and primary escalation point for floorwalkers, resolving complex issues and assisting staff.

Ideal candidates have 5 years’ IT desktop or sysadmin experience, Windows 10/11, Intune, M365, Azure, and a Bachelor Degree. Visa sponsorship is not available, and relocation is required for this role.

Qualifications

• 5 years of IT desktop support or system administration experience.
• Bachelor degree or IT certification preferred.
• Relocation to Whangarei required; 100% on-site.
• Windows 10/11, Intune, M365, Azure proficiency required.

Responsibilities

• On-site support as escalation point for floorwalkers and staff.
• Advanced troubleshooting of hardware, network, login, and Microsoft 365 issues.
• Triage and escalate complex problems to squad Tech Lead.
• Utilize Intune and PowerShell to manage software updates and settings.

Skills

L2 Support

Windows 11

Intune

Azure

M365

PowerShell

Desktop Support

Relocation

IT

Education

Bachelor Degree in ICT

Job description

IT Support Engineer (L2) - Relocate to Northland

The Role

We are seeking two Level 2 Support Engineers for 6-month contracts based on-site in Whangarei. If you are currently based in Auckland and open to relocating north for a change of pace, this is a fantastic opportunity. As a dedicated Windows 11 migration support engineer, you will play a critical role in ensuring a smooth transition for end-users by providing robust post-migration support. You will act as the primary technical escalation point for the floorwalking team, resolving complex technical issues and helping employees seamlessly navigate the new Windows 11 ecosystem.

Key Duties

• On-Site Support: Act as the primary technical escalation point for floorwalkers, walking the office floor to assist users face-to-face with setup problems and system inquiries.
• Advanced Troubleshooting: Resolve complex, hard-to-solve hardware, network, login, and Microsoft 365 application issues.
• Triage & Escalation: Effectively triage critical problems and elevate complex, unresolved issues to the squad Tech Lead.
• Tool Management: Utilize enterprise management systems like Microsoft Intune and PowerShell to troubleshoot technical issues and push software updates.

Skills & Experience Required

• Experience: Commercial experience in IT desktop support or system administration.
• Technical Stack: Strong, hands-on proficiency administering Windows 10/11, Microsoft Intune, Microsoft 365, and Azure.
• Communication: Exceptional people skills with a friendly, approachable demeanor. You must feel comfortable approaching busy staff and translating technical steps into simple, easy-to-understand terms.
• Qualifications: Relevant IT certifications or a computer science degree are highly preferred.
• Location & Relocation: We are actively targeting Auckland-based candidates who are willing to relocate to Whangarei for the 6-month duration. You must be able to work 100% on-site.

Please Note: Because this is a short-term contract, we are unable to provide visa sponsorship. We can only process applications from candidates who are currently based in New Zealand and hold a valid work visa, residency, or citizenship. If you are currently overseas without existing work rights, we unfortunately cannot assist you with this specific role.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Experience

5 years

Skills

L2 Support, Windows 11, Intune, Azure, M365, PowerShell, Desktop Support, Relocation, IT

Qualifications

• Bachelor Degree

education

Bachelor Degree&ICT