L2 Support Engineer

Randstad New Zealand; Whangarei; On-site; NZD 70,000 - 90,000; Full time

Job summary

Randstad New Zealand is seeking two Level 2 Support Engineers for 6-month contracts on-site in Whangarei. You will be a Windows 11 migration support engineer, serving as the primary escalation point and helping staff navigate the new Windows 11 environment.

Applicants should have 2–3 years in IT desktop support or admin, hands-on Windows 10/11, Intune, M365 and Azure experience, and excellent communication skills. On-site work in Whangarei is required; NZ work rights essential.

Qualifications

• 2 to 3 years of commercial IT desktop support or system administration experience.
• Experience with Windows 10/11, Intune, M365, and Azure.
• Excellent communication and ability to explain technical steps clearly.
• Bachelor degree or IT certifications preferred.
• Based in Whangarei / commuting daily for on-site work.

Responsibilities

• On-site escalation point for floorwalkers; assist users face-to-face with setup problems.
• Resolve complex hardware, network, login, and Microsoft 365 issues.
• Triage and escalate critical problems to the squad Tech Lead.
• Utilize Intune and PowerShell to troubleshoot issues and push updates.

Skills

L2 Support

Windows 11

Intune

Azure

M365

PowerShell

Desktop Support

Migration

Education

Bachelor Degree

Tools

Windows 11

Intune

M365

Azure

PowerShell

Job description

The Role

We are seeking two Level 2 Support Engineers for 6-month contracts based on-site in Whangarei. As a dedicated Windows 11 migration support engineer, you will play a critical role in ensuring a smooth transition for end-users by providing robust post-migration support. You will act as the primary technical escalation point for the floorwalking team, resolving complex technical issues and helping employees seamlessly navigate the new Windows 11 ecosystem.

Key Duties

• On-Site Support: Act as the primary technical escalation point for floorwalkers, walking the office floor to assist users face-to-face with setup problems and system inquiries.
• Advanced Troubleshooting: Resolve complex, hard-to-solve hardware, network, login, and Microsoft 365 application issues.
• Triage & Escalation: Effectively triage critical problems and elevate complex, unresolved issues to the squad Tech Lead.
• Tool Management: Utilize enterprise management systems like Microsoft Intune and PowerShell to troubleshoot technical issues and push software updates.

Skills & Experience Required

• Experience: 2 to 3 years of commercial experience in IT desktop support or system administration.
• Technical Stack: Strong, hands-on proficiency administering Windows 10/11, Microsoft Intune, Microsoft 365, and Azure.
• Communication: Exceptional people skills with a friendly, approachable demeanor. You must feel comfortable approaching busy staff and translating technical steps into simple, easy-to-understand terms.
• Qualifications: Relevant IT certifications or a computer science degree are highly preferred.
• Location: Must be based in or able to commute daily to the Whangarei office for on-site work.

Work Rights: Because this is a short-term contract, we are unable to provide visa sponsorship. We can only process applications from candidates who are currently based in New Zealand and hold a valid work visa, residency, or citizenship. If you are currently overseas without existing work rights, we unfortunately cannot assist you with this specific role.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Experience

4 years

Skills

L2 Support, Windows 11, Intune, Azure, M365, PowerShell, Desktop Support, Migration

Qualifications

• Bachelor Degree