Korean-Speaking Banking Support Specialist

Westpac New Zealand Limited; Marlborough; On-site; NZD 48,000 - 56,000; Full time

Benefits offered by this job

4 weeks holiday + wellbeing leave

Parental leave

School holiday subsidy

Banking and insurance benefits

Job summary

Westpac New Zealand Limited is seeking a Customer Service Representative at the Glenfield Branch in Marlborough. This full-time, permanent role operates Sunday to Thursday, with Fridays and Saturdays off. Fluency in Korean would be highly desirable to support our diverse customer base.

You’ll be the friendly face or voice helping customers navigate banking matters with confidence. You’ll bring a customer-focused mindset, enjoy fast-paced environments, and demonstrate empathy, digital confidence,

Qualifications

• Experience in customer service or administration is preferred.
• Comfort using digital tools and guiding customers through them.

Responsibilities

• Assist customers with online banking and in-branch queries.
• Guide customers through digital tools and process transactions.
• Resolve card disputes and clarify regulatory requirements when needed.

Skills

Customer service

Digital literacy

Problem solving

Communication

Teamwork

Regulatory knowledge

Job description

Westpac New Zealand Limited is seeking a Customer Service Representative at the Glenfield Branch in Marlborough. This full-time, permanent role operates Sunday to Thursday, with Fridays and Saturdays off. Fluency in Korean would be highly desirable to support our diverse customer base.

You’ll be the friendly face or voice helping customers navigate banking matters with confidence. You’ll bring a customer-focused mindset, enjoy fast-paced environments, and demonstrate empathy, digital confidence,