Key Account Manager: Growth & Partnerships (Hybrid)

Intellihub; Albert-Eden; Hybride; NZD 90 000 - 120 000; Plein temps

Résumé du poste

Intellihub is committed to simplifying the energy transition; a leader in smart metering across ANZ with solar, battery, EV, virtual power plant and home electrification solutions. The Key Customer Account Manager will grow strategic customer relationships, deliver account plans, and partner with internal teams to drive long-term commercial success.

We offer a flexible hybrid working mode, career growth, and a collaborative, safety-focused workplace.

Qualifications

• Experience managing strategic customer accounts and long-term customer relationships.
• Proven experience managing complex commercial contracts and ensuring contractual obligations and service levels are met.
• Customer-focused, outcomes-driven approach balancing customer needs with business objectives.
• Ability to manage complex customer and operational issues across the business with cross-functional collaboration.
• Strong relationship-building, communication and stakeholder management skills.
• Experience developing account plans and identifying opportunities that drive customer value and account growth.
• Relevant qualifications or equivalent experience with technical aptitude to understand products, services and customer environments.
• Commitment to health and safety.

Responsabilités

• Manage a portfolio of key customer accounts and act as their primary point of contact.
• Develop and deliver account plans that support customer priorities and business objectives.
• Oversee the commercial management of customer contracts, ensuring obligations and SLAs are met.
• Partner with internal teams to resolve issues, improve service delivery, and enhance the customer experience.
• Identify opportunities to expand services, grow revenue, and strengthen customer relationships.
• Represent the customer voice across the business to support operational improvements and product development.
• Build strong relationships with customers, industry stakeholders, and internal teams.
• Contribute to a safe, healthy and compliant workplace.

Connaissances

Key account management

Relationship management

Commercial awareness

Description du poste

Intellihub is committed to simplifying the energy transition; a leader in smart metering across ANZ with solar, battery, EV, virtual power plant and home electrification solutions. The Key Customer Account Manager will grow strategic customer relationships, deliver account plans, and partner with internal teams to drive long-term commercial success.

We offer a flexible hybrid working mode, career growth, and a collaborative, safety-focused workplace.