Strategic Key Account Manager - Growth & Partnerships

Intellihub Group; Auckland; Hybrid; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible hybrid working

Competitive salary

Employee well-being programs

Job summary

Intellihub Group in Auckland, NZ is seeking a results-driven Key Customer Account Manager to nurture strategic partnerships and drive growth across key accounts in the energy and utilities space.

You will collaborate with internal teams to deliver value, manage contracts, and identify opportunities to expand services while upholding safety and regulatory standards in a dynamic, hybrid workplace. This role offers progression, a supportive team, and a competitive benefits package.

Qualifications

• Experience managing strategic customer accounts and long-term relationships.
• Proven experience managing complex commercial contracts and ensuring contractual obligations and service levels are met.
• A customer-focused, outcomes-driven approach with the ability to balance customer needs with business objectives.
• Relevant industry experience in energy, utilities, infrastructure or related technical environments.

Responsibilities

• Manage a portfolio of key customer accounts and act as their primary point of contact.
• Develop and deliver account plans that support customer priorities and business objectives.
• Oversee the commercial management of customer contracts, ensuring contractual obligations are met by both parties.
• Partner with internal teams to resolve issues, improve service delivery, and enhance the customer experience.
• Identify opportunities to expand services, grow revenue, and strengthen customer relationships.
• Represent the customer voice across the business to support operational improvements and product development.
• Build strong relationships with customers, industry stakeholders, and internal teams.
• Contribute to a safe, healthy and compliant workplace.

Skills

Relationship management

Account planning

Stakeholder management

Communication

Customer service

Education

Tertiary qualifications

Job description

Intellihub Group in Auckland, NZ is seeking a results-driven Key Customer Account Manager to nurture strategic partnerships and drive growth across key accounts in the energy and utilities space.

You will collaborate with internal teams to deliver value, manage contracts, and identify opportunities to expand services while upholding safety and regulatory standards in a dynamic, hybrid workplace. This role offers progression, a supportive team, and a competitive benefits package.