Key Customer Account Manager

Intellihub; Auckland; Hybrid; NZD 90,000 - 125,000; Full time

Benefits offered by this job

Competitive salary and benefits

Hybrid working mode

Job summary

Intellihub in Auckland is seeking a Key Customer Account Manager to build and grow relationships with key customers. You’ll work closely with internal teams to deliver excellent customer outcomes, identify growth opportunities, and drive long-term commercial success.

You will thrive as a commercially minded relationship manager with experience managing strategic customer relationships and long-term commercial agreements. A hybrid work model and competitive salary are on offer.

Qualifications

• Experience managing strategic customer accounts and long-term relationships.
• Proven track record in managing complex commercial contracts and SLAs.
• Customer-focused, outcomes-driven approach balancing needs with objectives.
• Ability to resolve complex customer and operational issues across teams.
• Strong relationship-building, communication and stakeholder skills.
• Experience developing account plans and identifying growth opportunities.
• Relevant tertiary qualifications or equivalent with technical aptitude.
• A commitment to health and safety.

Responsibilities

• Manage a portfolio of key customer accounts and be their primary contact.
• Develop and deliver account plans aligned to customer priorities and business goals.
• Oversee commercial management of customer contracts and SLAs.
• Collaborate with internal teams to resolve issues and improve service delivery.
• Identify opportunities to expand services and grow revenue.
• Represent the customer voice to support operations and product development.
• Build strong relationships with customers, industry stakeholders and internal teams.
• Contribute to a safe, healthy and compliant workplace.

Skills

Account management

Contract management

Customer relationship

Stakeholder management

Account planning

Health & safety compliance

Technical aptitude

Education

Relevant tertiary qualifications

Job description

Intellihub is committed to simplifying the energy transition – as a leader in smart metering across ANZ and innovator of solar, battery, EV, virtual power plant and home electrification solutions.

With strong leadership supporting you, a career at Intellihub is defined by flexibility, growth and a deeply fulfilling experience. We're changing energy – bring yours.

Job Description

The Sales & Business Development team is the link between our customers and the wider business. We champion our customers' needs, build strong relationships, bring new products and services to market, and maintain a strong focus on regulatory compliance.

As our Key Customer Account Manager, you'll be responsible for building and growing relationships with some of our most important customers. You'll work closely with internal teams to deliver excellent customer outcomes, identify growth opportunities, and help drive long-term commercial success.

Your Key Accountabilities

• Manage a portfolio of key customer accounts and act as their primary point of contact.
• Develop and deliver account plans that support customer priorities and business objectives.
• Oversee the commercial management of customer contracts, ensuring contractual obligations are continuously met by both parties.
• Partner with internal teams to resolve issues, improve service delivery, and enhance the customer experience.
• Identify opportunities to expand services, grow revenue, and strengthen customer relationships.
• Represent the customer voice across the business to support operational improvements and product development.
• Build strong relationships with customers, industry stakeholders, and internal teams.
• Contribute to a safe, healthy and compliant workplace

Qualifications

This role would suit a commercially minded relationship manager who enjoys building trusted customer partnerships and delivering outcomes in a service-based environment. You'll bring experience managing strategic customer relationships and long-term commercial agreements, with the ability to understand complex customer needs, navigate technical and operational discussions, and identify opportunities that create value for both the customer and the business. Industry experience within energy, utilities, infrastructure, telecommunications, or a similarly technical environment will be highly regarded, as it will help you quickly understand customer challenges and deliver effective solutions.

• Experience managing strategic customer accounts and long-term customer relationships.
• Proven experience managing complex commercial contracts and ensuring contractual obligations and service levels are met.
• A customer-focused, outcomes-driven approach with the ability to balance customer needs with business objectives.
• The ability to manage complex customer and operational issues, working collaboratively across the business to drive outcomes and communicate effectively with customers.
• Strong relationship-building, communication and stakeholder management skills.
• Demonstrated experience developing account plans and identifying opportunities that drive customer value and account growth.
• Relevant tertiary qualifications or equivalent experience, with a strong technical aptitude and the ability to quickly understand complex products, services and customer environments.
• A commitment to health and safety.

Additional Information

We offer a dynamic and inclusive workplace that values collaboration and diversity. With a flexible hybrid working mode, we prioritise work-life balance while fostering personal and professional growth. Our innovative culture provides opportunities for career development, access to industry-leading tools, and a strong commitment to employee well-being, all supported by a competitive salary and benefits package.