Strategic Key Accounts Manager

Intellihub; Auckland; Hybrid; NZD 90,000 - 125,000; Full time

Benefits offered by this job

Competitive salary and benefits

Hybrid working mode

Job summary

Intellihub in Auckland is seeking a Key Customer Account Manager to build and grow relationships with key customers. You’ll work closely with internal teams to deliver excellent customer outcomes, identify growth opportunities, and drive long-term commercial success.

You will thrive as a commercially minded relationship manager with experience managing strategic customer relationships and long-term commercial agreements. A hybrid work model and competitive salary are on offer.

Qualifications

• Experience managing strategic customer accounts and long-term relationships.
• Proven track record in managing complex commercial contracts and SLAs.
• Customer-focused, outcomes-driven approach balancing needs with objectives.
• Ability to resolve complex customer and operational issues across teams.
• Strong relationship-building, communication and stakeholder skills.
• Experience developing account plans and identifying growth opportunities.
• Relevant tertiary qualifications or equivalent with technical aptitude.
• A commitment to health and safety.

Responsibilities

• Manage a portfolio of key customer accounts and be their primary contact.
• Develop and deliver account plans aligned to customer priorities and business goals.
• Oversee commercial management of customer contracts and SLAs.
• Collaborate with internal teams to resolve issues and improve service delivery.
• Identify opportunities to expand services and grow revenue.
• Represent the customer voice to support operations and product development.
• Build strong relationships with customers, industry stakeholders and internal teams.
• Contribute to a safe, healthy and compliant workplace.

Skills

Account management

Contract management

Customer relationship

Stakeholder management

Account planning

Health & safety compliance

Technical aptitude

Education

Relevant tertiary qualifications

Job description

Intellihub in Auckland is seeking a Key Customer Account Manager to build and grow relationships with key customers. You’ll work closely with internal teams to deliver excellent customer outcomes, identify growth opportunities, and drive long-term commercial success.

You will thrive as a commercially minded relationship manager with experience managing strategic customer relationships and long-term commercial agreements. A hybrid work model and competitive salary are on offer.