Justice Services Leader – Centralised Operations

Ministry Of Justice; Wellington; On-site; NZD 130,000 - 179,000; Full time

Benefits offered by this job

4.4 weeks holiday leave

Flexible work hours where possible

Online professional development portal

Access to inclusive networks

Job summary

Ministry of Justice in Wellington seeks an experienced operational leader for the role of Manager, Justice Services – Centralised Services. You will lead nationally delivered centralised registry services, ensuring high-quality outcomes for courts and tribunals and contributing to improving access and customer experience.

You will develop leaders, drive performance, manage budgets, and build strong relationships with the judiciary and stakeholders while guiding change across national services.

Qualifications

• Significant experience leading teams and operational delivery.
• Demonstrated success leading through other leaders and developing capable, engaged teams.
• Proven budget and resource management experience in a complex operating environment.
• Ability to manage competing priorities while maintaining service quality and customer outcomes.
• Strong communication and relationship management skills with the ability to influence at all levels.
• Experience using data, insights and performance measures to inform decisions and drive improvements.
• Experience leading change and continuously improving operational services.
• Strong critical thinking, judgement and problem-solving capability.
• Confidence using digital tools and an interest in digital solutions to improve service delivery.
• Cultural capability and commitment to improving outcomes for Māori, including Te Ao Māori approaches.
• A relevant tertiary qualification or equivalent knowledge, skills and experience.

Responsibilities

• Provide clear leadership and direction so leaders and teams deliver high-quality services.
• Coach and develop leaders and build a high-performing, collaborative culture.
• Drive consistency, standardisation, efficiency and service excellence across national services.
• Build trusted relationships with judiciary, internal stakeholders and sector partners.
• Use customer feedback, performance data and insights to identify opportunities and drive improvement.
• Prioritise and allocate people and resources across services with a focus on customer outcomes.
• Manage operational risks, resources and budgets effectively and sustainably.
• Lead and support change and service improvements.
• Contribute to the collective leadership of Centralised Services and National Service Delivery.

Skills

Leadership of leaders

Operational delivery

Change management

Stakeholder management

Data-driven decisions

Digital literacy

Cultural capability Te Ao Māori

Education

Relevant tertiary qualification or equivalent

Job description

Ministry of Justice in Wellington seeks an experienced operational leader for the role of Manager, Justice Services – Centralised Services. You will lead nationally delivered centralised registry services, ensuring high-quality outcomes for courts and tribunals and contributing to improving access and customer experience.

You will develop leaders, drive performance, manage budgets, and build strong relationships with the judiciary and stakeholders while guiding change across national services.