Application Support Analyst - Central Auckland

Spectrum Care; Auckland; Hybrid; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Greenlane office

Job summary

Spectrum Foundation in Auckland is seeking an Application Support Analyst to ensure smooth operation of business-critical applications. The role covers application support, system improvements and project delivery in a hybrid setup at Greenlane, central Auckland.

You will work with application owners, users and partners to resolve incidents, coordinate changes and prepare systems for ongoing support and go-live. A tertiary IT qualification and cloud/SaaS experience are valued.

Qualifications

• At least three years’ experience in application support or a similar role.
• Experience with cloud-based or SaaS applications in an operational environment.
• ITIL Foundation certification or practical experience is ideal.
• Relevant Microsoft, CRM, testing or integration certifications preferred.

Responsibilities

• Provide first- and second-level application support, resolving incidents and service requests.
• Administer applications, configurations, patches and vendor releases.
• Support testing, user acceptance testing, release planning and deployment for changes.
• Assist with audits, security processes and data quality improvements.
• Collaborate with vendors, application owners and stakeholders to implement improvements.

Skills

Analytical thinking

Problem solving

Communication

Time management

Education

IT/IS tertiary qualification or equivalent

Tools

CRM systems

HRIS

APIs

Job description

Application Support Analyst - Central Auckland

• Newly created position
• Greenlane, Central Auckland location
• Hybrid role

Keep business-critical applications running smoothly and help people get the most from technology. Bring your technical problem-solving skills and service-focused approach to a role spanning application support, system improvements and project delivery.

Spectrum Foundation is a purpose-driven organisation dedicated to supporting disabled people to live great lives. We provide personalised support services, quality homes for disabled individuals and their whānau, and through our philanthropy programme have invested close to $1 million in community initiatives in recent years. With 1,400 people across the North Island, we are one of the sector’s largest providers – and our people are our greatest asset.

Mō te tūranga | About the role

Reporting to the IT Manager you will support, administer and improve the applications that underpin day-to-day operations. Working alongside application owners, users, vendors and technology partners, you will resolve issues, coordinate changes and help keep systems stable, secure and fit for purpose. You will also contribute to implementations and upgrades, helping teams adopt new capabilities and ensuring applications are ready for ongoing support before go-live.

Te mahi ka mahia e koe I What you will do

• Provide first- and second-level application support, resolving incidents, service requests, defects and performance issues within agreed service expectations.
• Investigate recurring issues, contribute to root cause analysis and coordinate corrective actions.
• Administer applications and approved configurations, and coordinate patches, upgrades, vendor releases and minor enhancements.
• Support testing, user acceptance testing, release planning and deployment for application changes.
• Support role-based access and security processes, assist with audits and compliance activities, and identify and elevate application-related cybersecurity risks.
• Investigate integration failures, reconciliation exceptions and data quality issues with technical, data and reporting specialists, and contribute to approved automation and integration improvements.
• You have strong analytical and problem-solving skills, with the ability to assess business impact, isolate causes and elevate appropriately.
• Excellent organisation and time management and prioritisation skills.
• Sound judgement, resilience and a calm, constructive approach to challenges.
• You listen well, communicate respectfully and build trusted relationships through integrity and reliability.
• You have a collaborative, customer-focused approach and you are able to work proactively with people, their whānau and support networks to achieve positive outcomes.

It would be ideal if you have………

• ITIL Foundation certification or practical experience applying IT service management processes.
• Relevant Microsoft, application administration, testing or integration certification.
• Experience supporting CRM, rostering, finance, HR, quality, service management or other enterprise applications.
• Experience with APIs, integration platforms, automated workflows, data reconciliation or reporting interfaces.
• A relevant tertiary qualification in information technology, information systems or computer science, or equivalent knowledge and experience.
• At least three years’ experience in application support, application administration, systems support or a comparable business applications role.
• Experience supporting cloud-based and software-as-a-service applications in an operational environment.
• Practical experience diagnosing incidents, coordinating vendor escalations and keeping users and stakeholders informed.
• Experience with application configuration, access administration, testing, releases or change activities.
• A supportive, close-knit team that values learning and collaboration.
• A modern, centrally-located head office in Greenlane, Auckland.
• Flexible working – with the option to work from home part of the week.
• The deep satisfaction of knowing your work helps create a more equitable Aotearoa for disabled people.

The Spectrum Group is dedicated to fostering a diverse and inclusive workforce that reflects the communities we serve. We actively encourage and support applications from individuals with diverse backgrounds, including those with disabilities and neurodivergent individuals.