IT Project & Service Coordinator

ContainerCo; Tauranga; On-site; NZD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration

Career progression

Training & development

Great team environment

Job summary

ContainerCo is seeking an experienced IT Project & Service Coordinator to join our IT team. This role blends project coordination, service management, and stakeholder engagement to ensure IT projects are planned, organised, and delivered successfully.

You will work closely with IT colleagues, business teams and suppliers in a fast-paced environment, coordinating testing, training, deployment and incident handling while supporting ongoing service improvements.

Qualifications

• Experience in project administration, project coordination or IT service coordination is preferred.
• Strong organisational and stakeholder management skills.
• Experience managing actions, risks, issues and project documentation.
• Good understanding of IT support and incident management processes.
• Well-developed skills in Microsoft 365, Teams, SharePoint, Planner, Word and Excel.
• Ability to manage multiple priorities and work independently.
• Ability to effectively communicate in writing and verbally with people at all levels.

Responsibilities

• IT projects are organised, documented and progressed in accordance with agreed timelines and priorities.
• Project stakeholders are engaged appropriately and receive timely communication regarding project activities and deliverables.
• Testing, training, deployment and change activities are coordinated to support successful project outcomes.
• IT incidents, service requests and improvement initiatives are logged, tracked and progressed appropriately.
• Users and stakeholder receive timely updates regarding incidents, outages, service requests and resolution activities.
• Act as trusted IT advisor/advocate and constructive member of the IT team.

Skills

Project administration

Project coordination

IT service coordination

Stakeholder management

IT support processes

Incident management

Microsoft 365

Teams

SharePoint

Planner

Word

Excel

Effective communication

Tools

Microsoft 365

Teams

SharePoint

Planner

Word

Excel

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Join an exciting team environment within a thriving business.

About Us

ContainerCo is proud to be the leading container servicing and logistics specialist in New Zealand. We have built comprehensive national coverage in all of New Zealand’s key strategic logistics hubs, and our exceptional team shares one common goal, to be New Zealand’s most trusted partner in container servicing and logistics.

As the country’s leading shipping container servicing & logistics specialist, ContainerCo understands the unique requirements of the New Zealand market better than anyone else. We are constantly evolving our business to meet these requirements and remain at the forefront of our industry.

Our experienced ContainerCo team consistently delivers world-class, trouble-free container servicing across New Zealand. We exist to be a strategic extension of sea-to-land business for our shipping lines clients - who rely on us to do all the heavy lifting, so they can focus on what they do best.

The Opportunity

ContainerCo is seeking an experienced IT Project & Service Coordinator to join our collaborative and highly capable IT team. This is a varied and hands-on role that combines project coordination, service management, and stakeholder engagement.

Working closely with IT team members, business stakeholders, and external providers, you will play a critical role in ensuring IT projects are planned, organised, and delivered successfully, while also helping coordinate day-to-day service and support activities across the business. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, thrives on building strong relationships, and takes pride in helping deliver technology solutions that support operational excellence and continuous improvement across the organisation.

Key Responsibilities

• IT projects are organised, documented and progressed in accordance with agreed timelines and priorities.
• Project stakeholders are engaged appropriately and receive timely communication regarding project activities and deliverables.
• Testing, training, deployment and change activities are coordinated to support successful project outcomes.
• IT incidents, service requests and improvement initiatives are logged, tracked and progressed appropriately.
• Users and stakeholder receive timely updates regarding incidents, outages, service requests and resolution activities.
• Act as trusted IT advisor/advocate and constructive member of the IT team.

What you'll Bring

• Experience in project administration, project coordination or IT service coordination is preferred.
• Strong organisational and stakeholder management skills.
• Experience managing actions, risks, issues and project documentation.
• Good understanding of IT support and incident management processes.
• Well-developed skills in Microsoft 365, Teams, SharePoint, Planner, Word and Excel.
• Ability to manage multiple priorities and work independently.
• Ability to effectively communicate in writing and verbally with people at all levels.

What we Can Offer

• An exciting new role in our close-knit IT team.
• High-performance culture - join a great team environment that takes pride in delivering excellence.
• Competitive remuneration and supportive office environment.
• Training, development and opportunity for career progression.

All applicants must be legally entitled to work in New Zealand, complete a pre-employment alcohol and other drug test, Ministry of Justice checks and reference checks with satisfactory results.

ContainerCo is an equal-opportunity employer. We do not discriminate on any prohibited grounds under the Human Rights Act 1993. We celebrate diversity and are committed to creating an inclusive environment for all employees. We care about our people, value our communities, and strive to operate ethically and sustainably in everything we do.