IT Infrastructure Engineer - Cloud, Networking & End-User

Deloitte NZ; Auckland; On-site; NZD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible work arrangements

Subsidised professional qualifications

Subsidised health insurance

Income protection insurance

22 days annual leave

Social events and monthly firm drinks

Well-being and sustainability focus

Job summary

Deloitte NZ is seeking an ITS Infrastructure Analyst to join our Internal Technology Services team, supporting about 2,000 users across New Zealand. You will handle infrastructure operations, assist with helpdesk escalations, and contribute to projects with senior engineers and vendors to maintain a robust technology environment.

As part of the ITS Infrastructure team, you will work across servers, networks, cloud platforms, and endpoint management, gaining exposure to Windows, Linux, VMware,

Qualifications

• 2+ years’ experience in IT support, infrastructure operations, systems administration, desktop engineering, or a related technical role.
• Experience supporting infrastructure or enterprise IT environments and maintaining operational technology services.
• Experience handling escalated technical issues from helpdesk or service desk teams.
• Exposure to networking, servers, workstations, endpoint management, virtualisation, cloud platforms, backup solutions, and monitoring tools.
• Experience working within ITSM frameworks and ticket management processes.

Responsibilities

• Supporting enterprise infrastructure environments across servers, networks, cloud platforms, and end-user technologies.
• Troubleshooting and resolving escalated infrastructure and technical support issues.
• Contributing to infrastructure upgrades, rollouts, remediation activities, and continuous improvement initiatives.
• Working within ITSM frameworks, including incident, request, change, and problem management.
• Supporting security, compliance, patching, and vulnerability remediation activities.
• Maintaining accurate documentation, procedures, and support records.
• Collaborating with technical teams, project teams, vendors, and stakeholders.
• Demonstrating strong communication, problem-solving, and ownership skills.
• Assisting with backup management, monitoring, system health checks, and software deployment activities.

Skills

IT infrastructure

Troubleshooting

ITSM

Microsoft Windows

Azure & AWS

VMware

Intune

Entra ID

Tools

VMware

Hyper-V

Intune

Entra ID

Azure

AWS

GCP

Palo Alto

Cisco Meraki

Job description

Deloitte NZ is seeking an ITS Infrastructure Analyst to join our Internal Technology Services team, supporting about 2,000 users across New Zealand. You will handle infrastructure operations, assist with helpdesk escalations, and contribute to projects with senior engineers and vendors to maintain a robust technology environment.

As part of the ITS Infrastructure team, you will work across servers, networks, cloud platforms, and endpoint management, gaining exposure to Windows, Linux, VMware,