ITS Infrastructure Analyst

Deloitte NZ; Auckland; Presencial; NZD 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work arrangements

Subsidised professional qualifications

Subsidised health insurance

Income protection insurance

22 days annual leave

Social events and monthly firm drinks

Well-being and sustainability focus

Descripción de la vacante

Deloitte NZ is seeking an ITS Infrastructure Analyst to join our Internal Technology Services team, supporting about 2,000 users across New Zealand. You will handle infrastructure operations, assist with helpdesk escalations, and contribute to projects with senior engineers and vendors to maintain a robust technology environment.

As part of the ITS Infrastructure team, you will work across servers, networks, cloud platforms, and endpoint management, gaining exposure to Windows, Linux, VMware,

Formación

• 2+ years’ experience in IT support, infrastructure operations, systems administration, desktop engineering, or a related technical role.
• Experience supporting infrastructure or enterprise IT environments and maintaining operational technology services.
• Experience handling escalated technical issues from helpdesk or service desk teams.
• Exposure to networking, servers, workstations, endpoint management, virtualisation, cloud platforms, backup solutions, and monitoring tools.
• Experience working within ITSM frameworks and ticket management processes.

Responsabilidades

• Supporting enterprise infrastructure environments across servers, networks, cloud platforms, and end-user technologies.
• Troubleshooting and resolving escalated infrastructure and technical support issues.
• Contributing to infrastructure upgrades, rollouts, remediation activities, and continuous improvement initiatives.
• Working within ITSM frameworks, including incident, request, change, and problem management.
• Supporting security, compliance, patching, and vulnerability remediation activities.
• Maintaining accurate documentation, procedures, and support records.
• Collaborating with technical teams, project teams, vendors, and stakeholders.
• Demonstrating strong communication, problem-solving, and ownership skills.
• Assisting with backup management, monitoring, system health checks, and software deployment activities.

Conocimientos

IT infrastructure

Troubleshooting

ITSM

Microsoft Windows

Azure & AWS

VMware

Intune

Entra ID

Herramientas

VMware

Hyper-V

Intune

Entra ID

Azure

AWS

GCP

Palo Alto

Cisco Meraki

Descripción del empleo

• Department: Enabling Areas | Information Technology

Company Description

Join us. But be you. At Deloitte, you’ll do more than just join something, you’ll add something. You’ve found a place that values your curiosity, passion, and desire to work alongside brilliant people on the things that really matter. There really is only one question: What impact do YOU want to make?

About this team

We currently have an opportunity for an experienced and motivated ITS Infrastructure Analyst to join our Internal Technology Services (ITS) team. Supporting approximately 2,000 users across nine offices and remote workers throughout New Zealand, the ITS Infrastructure team is responsible for delivering reliable, secure, and high-performing technology services across the firm.

As an ITS Infrastructure Analyst, you will play a hands-on role across infrastructure operations, helpdesk escalations, and project delivery. Working alongside senior engineers, project teams, security specialists, and vendors, you will help maintain and enhance Deloitte’s infrastructure environment through operational support, troubleshooting, infrastructure upgrades, technology rollouts, security remediation activities, and continuous improvement initiatives. You will also gain exposure to a broad range of technologies spanning cloud, networking, virtualisation, endpoint management, monitoring, and infrastructure platforms.

Job Description

Your typical day will include:

• Supporting enterprise infrastructure environments across servers, networks, cloud platforms, and end-user technologies.
• Troubleshooting and resolving escalated infrastructure and technical support issues.
• Contributing to infrastructure upgrades, rollouts, remediation activities, and continuous improvement initiatives.
• Working within ITSM frameworks, including incident, request, change, and problem management.
• Supporting security, compliance, patching, and vulnerability remediation activities.
• Maintaining accurate documentation, procedures, and support records.
• Collaborating effectively with technical teams, project teams, vendors, and stakeholders.
• Demonstrating strong communication, problem-solving, and ownership skills.
• Assisting with backup management, monitoring, system health checks, and software deployment activities.Supporting audit, risk, and compliance requirements through accurate record keeping and adherence to established processes.

Qualifications

Enough about us, let’s talk about you. You are someone with:

• 2+ years’ experience in IT support, infrastructure operations, systems administration, desktop engineering, or a related technical role.
• Experience supporting infrastructure or enterprise IT environments and maintaining operational technology services.
• Experience handling escalated technical issues from helpdesk or service desk teams.
• Exposure to infrastructure technologies including networking, servers, workstations, endpoint management, virtualisation, cloud platforms, backup solutions, and monitoring tools.
• Experience working within ITSM frameworks and ticket management processes.
• Strong troubleshooting and analytical skills, with a willingness to learn across a broad infrastructure environment.
• Good documentation discipline, attention to detail, and a commitment to following operational processes.
• The ability to work collaboratively with senior engineers, managers, project teams, security specialists, support teams, and external vendors.
• Working knowledge of Microsoft infrastructure and endpoint environments.
• Exposure to technologies such as Windows, Mac, VDI, Intune, Entra ID, Linux, VMware, Hyper-V, Azure, AWS, GCP, Aruba, Palo Alto, Cisco, and Meraki.
• Understanding of backup processes, monitoring, patching, software deployment, certificate management, and password management concepts.
• Relevant industry certifications are advantageous but not required; practical experience is equally valued.

Additional Information

Making an impact that matters, together:

We are driven by our desire to create positive outcomes for our clients, communities, and people. Everything we do is with intent - the intent to make a meaningful difference.

Our shared values are at the heart of everything we do. Living these values, including 'taking care of each other' and 'fostering inclusion', is essential to ensuring everyone feels included at work and able to reach their full potential. For us to succeed and thrive as an organisation, we understand the importance of creating a culture where diverse perspectives matter and where everyone is given an equal opportunity to grow and develop.

How you'll be rewarded:

We hold a simple belief - that our people’s hard work should be recognised and rewarded beyond their remuneration. The Deloitte experience is founded on concepts of trust, balance, wellbeing and the importance of personal connection.

We offer you:

• Flexible work arrangements - work in a way that suits you, us and our clients best
• Subsidised professional qualifications and paid professional memberships
• Subsidised health insurance
• Income protection insurance
• 22 days annual leave
• Social events, social sports teams, and monthly firm drinks
• A focus on wellness and well-being
• A focus on the environment and sustainability
• Plus much more

We believe the strongest teams are made up of diverse individuals and we are proud to be an equal opportunities employer. We recognise that women and individuals from under-represented backgrounds may hesitate to apply if they don't meet all criteria. If you're passionate about this role and believe you have the skills, we encourage you to apply, even if your experience, ideal working hours or qualifications aren't a perfect match.

We believe the strongest teams are made up of diverse individuals and we are proud to be an equal opportunities employer. We recognise that women and individuals from under-represented backgrounds may hesitate to apply if they don't meet all criteria. If you're passionate about this role and believe you have the skills, we encourage you to apply, even if your experience, ideal working hours or qualifications aren't a perfect match.