IoT Service Technician - Electronics & Firmware

Gallagher; Hamilton; On-site; Confidential; Full time

Benefits offered by this job

Competitive salary

Stability of Gallagher

Career development

Modern tools and technology

Supportive team culture

KiwiSaver

Staff discounts

Life and Disability Insurance

Free parking at Hamilton site

On-site café

Employee Assistance Programme

Job summary

Gallagher’s eShepherd team in Hamilton is seeking a hands-on Service Technician to diagnose, test and refurbish connected electronic products. You’ll work across electronics, firmware, IoT and customer support to resolve issues quickly and effectively.

You’ll partner with Customer Success, R&D and Operations, taking ownership from diagnosis to resolution, recording findings, applying firmware updates and helping partners with technical guidance.

Qualifications

• A relevant electronics, electrical or IT qualification, or equivalent experience.
• Experience diagnosing electronic equipment.
• Strong troubleshooting and root-cause analysis skills.
• Confidence using electronic test equipment.
• Excellent customer service and communication skills.
• Strong organisation and attention to detail.
• Ability to manage competing priorities.
• Confidence writing technical or service documentation.
• Proactive approach and ownership of your work.
• Ability to collaborate across technical and non-technical teams.

Responsibilities

• Assessing and prioritising returned eShepherd products.
• Diagnosing electronic equipment to component level.
• Using multimeters, oscilloscopes and test equipment to isolate faults.
• Refurbishing and testing returned products before they are returned to stock.
• Investigating warranty issues and recording findings and failure trends.
• Applying and validating firmware updates on outgoing products.
• Running hardware, firmware and software tests.
• Reproducing customer issues and providing clear technical explanations.
• Supporting Customer Success with technical enquiries.
• Providing technical guidance and training to Specialist Partners.
• Documenting solutions, service notes and troubleshooting procedures.
• Sharing recurring faults and field insights with R&D and Operations.
• Improving service processes, diagnostic tools and testing workflows.

Skills

Troubleshooting

Root cause analysis

Customer service

Documentation

Collaboration

Problem solving

Education

Electronics/Electrical/IT qualification

Tools

Multimeters

Oscilloscopes

Test equipment

Job description

Gallagher’s eShepherd team in Hamilton is seeking a hands-on Service Technician to diagnose, test and refurbish connected electronic products. You’ll work across electronics, firmware, IoT and customer support to resolve issues quickly and effectively.

You’ll partner with Customer Success, R&D and Operations, taking ownership from diagnosis to resolution, recording findings, applying firmware updates and helping partners with technical guidance.