Hands-on IoT Service Technician: Electronics & Firmware

Gallagher Group Limited; Hamilton; Hybrid; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

KiwiSaver contributions

Free parking at Hamilton site

Subsidised on-site café and eateries

Job summary

Gallagher Group Limited, via its eShepherd team in Hamilton, is seeking a hands-on Service Technician to diagnose, test and refurbish connected electronics while helping customers and partners resolve issues quickly and effectively. You will work across electronics, firmware, IoT systems and customer support, taking ownership from initial diagnosis through to resolution in real farming environments.

The role offers modern tools, collaboration, and growth as Gallagher scales its global eShepherd

Qualifications

• Relevant electronics, electrical or IT qualification or equivalent experience.
• Experience diagnosing electronic equipment.
• Strong troubleshooting and root-cause analysis skills.
• Confidence using electronic test equipment.

Responsibilities

• Assessing and prioritising returned eShepherd products
• Diagnosing electronic equipment to component level
• Using multimeters, oscilloscopes and test equipment to isolate faults
• Refurbishing and testing returned products before they are returned to stock
• Investigating warranty issues and recording findings and failure trends
• Applying and validating firmware updates on outgoing products
• Running hardware, firmware and software tests
• Reproducing customer issues and providing clear technical explanations
• Supporting Customer Success with technical enquiries
• Providing technical guidance and training to Specialist Partners
• Documenting solutions, service notes and troubleshooting procedures
• Sharing recurring faults and field insights with R&D and Operations
• Improving service processes, diagnostic tools and testing workflows

Skills

Troubleshooting

Root cause analysis

Customer service

Documentation

Collaboration across teams

Circuit diagnosis

Adaptability under pressure

Education

Electronics/Electrical/IT qualification or equivalent experience

Tools

Oscilloscope

Multimeter

Firmware update tools

Job description

Gallagher Group Limited, via its eShepherd team in Hamilton, is seeking a hands-on Service Technician to diagnose, test and refurbish connected electronics while helping customers and partners resolve issues quickly and effectively. You will work across electronics, firmware, IoT systems and customer support, taking ownership from initial diagnosis through to resolution in real farming environments.

The role offers modern tools, collaboration, and growth as Gallagher scales its global eShepherd