Service Technician eShepherd · Hamilton, New Zealand

Gallagher Group Limited; Hamilton; Hybrid; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

KiwiSaver contributions

Free parking at Hamilton site

Subsidised on-site café and eateries

Job summary

Gallagher Group Limited, via its eShepherd team in Hamilton, is seeking a hands-on Service Technician to diagnose, test and refurbish connected electronics while helping customers and partners resolve issues quickly and effectively. You will work across electronics, firmware, IoT systems and customer support, taking ownership from initial diagnosis through to resolution in real farming environments.

The role offers modern tools, collaboration, and growth as Gallagher scales its global eShepherd

Qualifications

• Relevant electronics, electrical or IT qualification or equivalent experience.
• Experience diagnosing electronic equipment.
• Strong troubleshooting and root-cause analysis skills.
• Confidence using electronic test equipment.

Responsibilities

• Assessing and prioritising returned eShepherd products
• Diagnosing electronic equipment to component level
• Using multimeters, oscilloscopes and test equipment to isolate faults
• Refurbishing and testing returned products before they are returned to stock
• Investigating warranty issues and recording findings and failure trends
• Applying and validating firmware updates on outgoing products
• Running hardware, firmware and software tests
• Reproducing customer issues and providing clear technical explanations
• Supporting Customer Success with technical enquiries
• Providing technical guidance and training to Specialist Partners
• Documenting solutions, service notes and troubleshooting procedures
• Sharing recurring faults and field insights with R&D and Operations
• Improving service processes, diagnostic tools and testing workflows

Skills

Troubleshooting

Root cause analysis

Customer service

Documentation

Collaboration across teams

Circuit diagnosis

Adaptability under pressure

Education

Electronics/Electrical/IT qualification or equivalent experience

Tools

Oscilloscope

Multimeter

Firmware update tools

Job description

Turn technical problems into practical solutions

Do you enjoy pulling things apart, finding the root cause of a problem and getting technology working as it should?

We’re looking for a hands‑on Service Technician to join the eShepherd team in Hamilton. You’ll diagnose, test and refurbish connected electronic products while helping our customers, partners and internal teams resolve technical issues quickly and effectively.

eShepherd is Gallagher’s virtual fencing platform for cattle. Using solar‑powered, GPS‑enabled neckbands connected to web and mobile applications, our technology allows farmers to create and manage virtual grazing boundaries without relying solely on physical fencing.

This is a varied technical role where you’ll work across electronics, firmware, IoT systems and customer support. You’ll be close to the technology, the teams developing it and the customers using it in real farming environments.

What you’ll be doing

Working closely with Customer Success, R&D, Operations and our Specialist Partners, you’ll take ownership of technical issues from initial diagnosis through to resolution.

Your responsibilities will include:

• Assessing and prioritising returned eShepherd products

• Diagnosing electronic equipment to component level

• Using multimeters, oscilloscopes and test equipment to isolate faults

• Refurbishing and testing returned products before they are returned to stock

• Investigating warranty issues and recording findings and failure trends

• Applying and validating firmware updates on outgoing products

• Running hardware, firmware and software tests

• Reproducing customer issues and providing clear technical explanations

• Supporting Customer Success with technical enquiries

• Providing technical guidance and training to Specialist Partners

• Documenting solutions, service notes and troubleshooting procedures

• Sharing recurring faults and field insights with R&D and Operations

• Improving service processes, diagnostic tools and testing workflows

What you’ll bring

You’re technically curious, practical and calm under pressure. You enjoy working through problems logically and take pride in delivering a reliable solution.

Ideally, you’ll bring:

• A relevant electronics, electrical or IT qualification, or equivalent experience

• Experience diagnosing electronic equipment

• Strong troubleshooting and root‑cause analysis skills

• Confidence using electronic test equipment

• Excellent customer service and communication skills

• Strong organisation and attention to detail

• The ability to manage competing priorities

• Confidence writing technical or service documentation

• A proactive approach and ownership of your work

• The ability to collaborate across technical and non-technical teams

Experience with connected devices, IoT products, firmware updates, CRM systems or inventory platforms such as SAP would be an advantage.

What we offer

• Competitive salary and performance-based incentives

• The opportunity of a growing business with Gallagher’s stability

• Career development as eShepherd scales globally

• Modern tools and technology to help you succeed

• A supportive and collaborative team culture

• KiwiSaver contributions

• Boost App membership and staff discounts across New Zealand

• Life and Disability Insurance

• Free parking at our Hamilton site

• Subsidised on-site café and great eateries nearby

• Employee Assistance Programme

Applications will be reviewed as they are received, and the role may be filled before the closing date.