Service Technician

Gallagher

Hamilton

On-site

Confidential

Full time

8 days ago

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Benefits offered by this job

Competitive salary

Stability of Gallagher

Career development

Modern tools and technology

Supportive team culture

KiwiSaver

Staff discounts

Life and Disability Insurance

Free parking at Hamilton site

On-site café

Employee Assistance Programme

Job summary

Gallagher’s eShepherd team in Hamilton is seeking a hands-on Service Technician to diagnose, test and refurbish connected electronic products. You’ll work across electronics, firmware, IoT and customer support to resolve issues quickly and effectively.

You’ll partner with Customer Success, R&D and Operations, taking ownership from diagnosis to resolution, recording findings, applying firmware updates and helping partners with technical guidance.

Qualifications

A relevant electronics, electrical or IT qualification, or equivalent experience.
Experience diagnosing electronic equipment.
Strong troubleshooting and root-cause analysis skills.
Confidence using electronic test equipment.
Excellent customer service and communication skills.
Strong organisation and attention to detail.
Ability to manage competing priorities.
Confidence writing technical or service documentation.
Proactive approach and ownership of your work.
Ability to collaborate across technical and non-technical teams.

Responsibilities

Assessing and prioritising returned eShepherd products.
Diagnosing electronic equipment to component level.
Using multimeters, oscilloscopes and test equipment to isolate faults.
Refurbishing and testing returned products before they are returned to stock.
Investigating warranty issues and recording findings and failure trends.
Applying and validating firmware updates on outgoing products.
Running hardware, firmware and software tests.
Reproducing customer issues and providing clear technical explanations.
Supporting Customer Success with technical enquiries.
Providing technical guidance and training to Specialist Partners.
Documenting solutions, service notes and troubleshooting procedures.
Sharing recurring faults and field insights with R&D and Operations.
Improving service processes, diagnostic tools and testing workflows.

Skills

Troubleshooting

Root cause analysis

Customer service

Documentation

Collaboration

Problem solving

Education

Electronics/Electrical/IT qualification

Tools

Multimeters

Oscilloscopes

Test equipment

Job description

Turn technical problems into practical solutions

Do you enjoy pulling things apart, finding the root cause of a problem and getting technology working as it should?

We’re looking for a hands‑on Service Technician to join the eShepherd team in Hamilton. You’ll diagnose, test and refurbish connected electronic products while helping our customers, partners and internal teams resolve technical issues quickly and effectively.

eShepherd is Gallagher’s virtual fencing platform for cattle. Using solar‑powered, GPS‑enabled neckbands connected to web and mobile applications, our technology allows farmers to create and manage virtual grazing boundaries without relying solely on physical fencing.

This is a varied technical role where you’ll work across electronics, firmware, IoT systems and customer support. You’ll be close to the technology, the teams developing it and the customers using it in real farming environments.

What You’ll Be Doing

Working closely with Customer Success, R&D, Operations and our Specialist Partners, you’ll take ownership of technical issues from initial diagnosis through to resolution.

Your Responsibilities Will Include

Assessing and prioritising returned eShepherd products
Diagnosing electronic equipment to component level
Using multimeters, oscilloscopes and test equipment to isolate faults
Refurbishing and testing returned products before they are returned to stock
Investigating warranty issues and recording findings and failure trends
Applying and validating firmware updates on outgoing products
Running hardware, firmware and software tests
Reproducing customer issues and providing clear technical explanations
Supporting Customer Success with technical enquiries
Providing technical guidance and training to Specialist Partners
Documenting solutions, service notes and troubleshooting procedures
Sharing recurring faults and field insights with R&D and Operations
Improving service processes, diagnostic tools and testing workflows

What You’ll Bring

You’re technically curious, practical and calm under pressure. You enjoy working through problems logically and take pride in delivering a reliable solution.

Ideally, You’ll Bring

A relevant electronics, electrical or IT qualification, or equivalent experience
Experience diagnosing electronic equipment
Strong troubleshooting and root-cause analysis skills
Confidence using electronic test equipment
Excellent customer service and communication skills
Strong organisation and attention to detail
The ability to manage competing priorities
Confidence writing technical or service documentation
A proactive approach and ownership of your work
The ability to collaborate across technical and non-technical teams

Experience with connected devices, IoT products, firmware updates, CRM systems or inventory platforms such as SAP would be an advantage.

Don’t meet every requirement? If you have strong technical aptitude, enjoy hands‑on problem-solving and believe you can make an impact, we’d still love to hear from you.

What We Offer