Hands-On IoT & Electronics Service Technician

Gallagher Animal Management; Hamilton; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Career development

Modern tools

Team culture

KiwiSaver

Staff discounts

Life and Disability Insurance

Free parking

On-site café

Employee Assistance Programme

Job summary

Gallagher Animal Management is seeking a hands-on Service Technician for the eShepherd team in Hamilton. You will diagnose, test and refurbish connected electronic products while helping customers, partners and internal teams resolve technical issues quickly and effectively.

The role spans electronics, firmware, IoT systems and customer support, working near the technology and customers in real farming environments. You’ll collaborate across teams to drive reliable solutions.

Qualifications

• Proven ability to diagnose electronic equipment and perform root-cause analysis.
• Experience diagnosing electronic equipment and prioritising issues.
• Strong troubleshooting skills and comfort with test gear.

Responsibilities

• Assessing and prioritising returned eShepherd products.
• Diagnosing electronic equipment to component level.
• Using multimeters, oscilloscopes and test equipment to isolate faults.
• Refurbishing and testing returned products before they are returned to stock.
• Investigating warranty issues and recording findings and failure trends.
• Documenting solutions, service notes and troubleshooting procedures.
• Sharing recurring faults and field insights with R&D and Operations.

Skills

Troubleshooting

Root-cause analysis

Customer service

Documentation

Cross-team collaboration

Problem solving

Attention to detail

Proactive ownership

Education

Electronics qualification or IT qualification

Equivalent practical experience

Tools

Multimeters

Oscilloscopes

Test equipment

Firmware updates

CRM systems

Inventory platforms (e.g. SAP)

Job description

Gallagher Animal Management is seeking a hands-on Service Technician for the eShepherd team in Hamilton. You will diagnose, test and refurbish connected electronic products while helping customers, partners and internal teams resolve technical issues quickly and effectively.

The role spans electronics, firmware, IoT systems and customer support, working near the technology and customers in real farming environments. You’ll collaborate across teams to drive reliable solutions.