Internal Account Manager

Wesco Anixter NZ; Auckland; On-site; NZD 60,000 - 90,000; Full time

Job summary

Wesco Anixter NZ is seeking an Internal Account Manager to support and grow an assigned portfolio of customers in security solutions. Based in Auckland, you will blend internal account management with sales support to drive growth and ensure exceptional service.

You will work with customers, suppliers and internal teams to identify opportunities, manage the CRM pipeline, and deliver product demonstrations and training as needed.

Qualifications

• Experience in fast-paced customer service, internal sales, or account management environments.
• Strong communication and relationship-building skills.
• Willingness to learn products, systems, and customer solutions.

Responsibilities

• Manage and grow a portfolio of customer accounts with focus on service and support.
• Achieve sales and gross profit targets within existing accounts.
• Provide timely customer support and coordinate with External Account Managers.
• Maintain accurate CRM records and track sales activities & pipeline.
• Collaborate with customers, vendors and internal teams for product demos/training.
• Process orders and enquiries while maintaining reseller relationships.
• Monitor market trends and assist with product lifecycle management.
• Attend customer events and training to drive opportunities.

Skills

Account management

Sales support

Customer service

Communication

Technical aptitude

Tools

CRM

Job description

Internal Account Manager - Security Solutions

Auckland based | Wesco Anixter New Zealand

About The Role

As an Internal Account Manager, you will play a key role in supporting and growing an assigned portfolio of customers within the communications and security solutions industry. Based from our Auckland branch, you will combine internal account management and sales support to develop new business. You will work closely with customers, suppliers, and internal teams to deliver outstanding service, identify growth opportunities, and drive sales performance.

This role is ideal for someone who enjoys building long-term customer partnerships while contributing to the success of a high-performing sales team.

Responsibilities

• Account Management: Manage and grow an assigned portfolio of customer accounts, delivering exceptional service and support.
• Sales & Business Development: Achieve sales and gross profit targets, identify growth opportunities, and drive revenue within existing customer accounts.
• Customer Support & Engagement: Provide timely assistance to customers and External Account Managers while keeping customers informed of new products, promotions, project updates, quotations, and training opportunities. Provide customer service at the trade counter as required.
• CRM & Pipeline Management: Maintain accurate CRM records, quotations, sales activities, and pipeline updates.
• Stakeholder Collaboration: Work with customers, vendors, and internal teams to coordinate product demonstrations, training, and solution support.
• Order & Channel Management: Process customer orders and enquiries while developing and maintaining reseller channel relationships.
• Market & Product Support: Monitor competitor activity, market trends, and customer insights, and assist with product lifecycle management, including discontinued product clearance.
• Training & Industry Engagement: Participate in product training and attend customer events, trade shows, and industry expos, following up on opportunities generated.

About You

• Strong phone presence with the ability to build relationships and sell.
• Excellent written and verbal communication skills.
• Previous experience in a fast-paced customer service, internal sales, or account management environment.
• Technical aptitude with a willingness to learn products, system design, and customer solutions
• Strong organisational and administrative skills with attention to detail.

The successful candidate will be highly motivated and eager to succeed in sales through exceptional customer service and relationship management. Full product training and mentorship will be provided; however, experience or knowledge within electronic security, networking, communications, data, or related technology industries will be highly regarded.

What We Offer

• Opportunities for career growth and stability with a Fortune 500 company
• Competitive salary package and commission plan
• Employee Assistance & Referral Programs
• A collaborative, diverse work environment
• Great office culture with a close-knit team

About Wesco Anixter

We build, connect, power, and protect the world.

Wesco Anixter is the international go-to-market brand of Wesco, bringing together the scale and resources of a global organisation with strong local expertise and customer relationships.

Formerly known as Atlas Gentech, our New Zealand business has been a trusted supplier of security, data, and communications solutions for more than 30 years. With branches in Auckland, Wellington, and Christchurch, and a nationwide team of 60 employees, we provide industry-leading products, technical expertise, and value-added services across security, networking, communications, and infrastructure solutions.

As part of Wesco, a global leader in business-to-business distribution, you'll be joining a company committed to innovation, customer success, and helping our people build rewarding careers.