Internal Account Manager

Anixter International; Auckland; Hybrid; NZD 70,000 - 110,000; Full time

Benefits offered by this job

Career growth

Commission plan

Employee Assistance Program

Referral programs

Diverse work environment

Team culture

Job summary

Wesco Anixter New Zealand in Auckland is seeking an Internal Account Manager to support and grow an assigned portfolio in security solutions.

You will blend account management, sales support and business development, working with customers, suppliers and internal teams to drive growth and deliver exceptional service. Full product training and mentorship will be provided, and experience in security or networking is valued.

Qualifications

• Strong phone presence and ability to build relationships.
• Excellent written and verbal communication skills.
• Experience in fast-paced customer service or account management.
• Technical aptitude and willingness to learn products and solutions.
• Strong organizational and administrative skills.

Responsibilities

• Manage and grow an assigned portfolio of customer accounts with high service levels.
• Achieve sales and gross profit targets and identify growth opportunities.
• Provide timely customer support and engage External Account Managers with updates.
• Maintain CRM records, quotations, sales activities and pipeline.
• Coordinate product demonstrations, training and solution support with stakeholders.
• Process orders and develop reseller channel relationships.
• Monitor market trends and assist with product lifecycle management.

Skills

Account Management

Sales Support

Customer Service

Relationship Building

Communication Skills

Technical Aptitude

Tools

CRM

Job description

• Locations 76 Carbine Road, Mt Wellington, 1060, NZ (On-site)
• Job Schedule Full time

Job Description

Internal Account Manager - Security Solutions

Auckland based | Wesco Anixter New Zealand

About the Role

As an Internal Account Manager, you will play a key role in supporting and growing an assigned portfolio of customers within the communications and security solutions industry. Combining account management, sales support, and business development, you will work closely with customers, suppliers, and internal teams to deliver outstanding service, identify growth opportunities, and drive sales performance. This role is ideal for someone who enjoys building long-term customer partnerships while contributing to the success of a high-performing sales team.

Responsibilities

• Account Management: Manage and grow an assigned portfolio of customer accounts, delivering exceptional service and support.
• Sales & Business Development: Achieve sales and gross profit targets, identify growth opportunities, and drive revenue within existing customer accounts.
• Customer Support & Engagement: Provide timely assistance to customers and External Account Managers while keeping customers informed of new products, promotions, project updates, quotations, and training opportunities.
• CRM & Pipeline Management: Maintain accurate CRM records, quotations, sales activities, and pipeline updates.
• Stakeholder Collaboration: Work with customers, vendors, and internal teams to coordinate product demonstrations, training, and solution support.
• Order & Channel Management: Process customer orders and enquiries while developing and maintaining reseller channel relationships.
• Market & Product Support: Monitor competitor activity, market trends, and customer insights, and assist with product lifecycle management, including discontinued product clearance.
• Training & Industry Engagement: Participate in product training and attend customer events, trade shows, and industry expos, following up on opportunities generated.
• Additional Duties: Perform other duties reasonably required to support business operations.

About You

• Strong phone presence with the ability to build relationships and sell.
• Excellent written and verbal communication skills.
• Previous experience in a fast-paced customer service, internal sales, or account management environment.
• Technical aptitude with a willingness to learn products, system design, and customer solutions
• Strong organisational and administrative skills with attention to detail.

The successful candidate will be highly motivated and eager to succeed in sales through exceptional customer service and relationship management. Full product training and mentorship will be provided; however, experience or knowledge within electronic security, networking, communications, data, or related technology industries will be highly regarded.

What we offer:

• Opportunities for career growth and stability with a Fortune 500 company
• Competitive salary package and commission plan
• Employee Assistance & Referral Programs
• A collaborative, diverse work environment
• Great office culture with a close-knit team

About Wesco Anixter

We build, connect, power, and protect the world.

Wesco Anixter is the international go-to-market brand of Wesco, bringing together the scale and resources of a global organisation with strong local expertise and customer relationships.

Formerly known as Atlas Gentech, our New Zealand business has been a trusted supplier of security, data, and communications solutions for more than 30 years. With branches in Auckland, Wellington, and Christchurch, and a nationwide team of 60 employees, we provide industry-leading products, technical expertise, and value-added services across security, networking, communications, and infrastructure solutions.

As part of Wesco, a global leader in business-to-business distribution, you'll be joining a company committed to innovation, customer success, and helping our people build rewarding careers.

About the Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment.

Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.