Insurance Claims Handler

Placements24; Queenstown; Hybrid; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Flexible remote work

Training opportunities

Collaborative team culture

Job summary

Placements24 is seeking an Insurance Claims Handler to manage claims processing for clients in Queenstown, NZ. You will assess coverage, determine settlements, and support claimants to ensure timely payouts while maintaining strong customer service.

The role emphasizes organization, clear communication, and the ability to manage multiple claims in a remote-friendly environment. A high school diploma is required, with 1–3 years of claims or related experience preferred.

Qualifications

• High school diploma or equivalent required; insurance certs are a plus.
• 1–3 years experience in claims handling or customer service in insurance.
• Strong knowledge of insurance products and claims procedures.
• Excellent communication, interpersonal and customer service skills.
• Proficient with computer systems and claims management software.
• Ability to manage multiple tasks and priorities in a remote work setting.

Responsibilities

• Receive, register and process insurance claims accurately and efficiently.
• Verify policy coverage and assess claim validity.
• Communicate updates and explain the claims process to policyholders.
• Gather documentation from claimants and third parties.
• Determine settlements and authorize payments within authority.
• Maintain detailed records in the claims system.

Skills

Claims handling

Customer service

Communication

Organization

Education

High school diploma

Tools

Claims software

Job description

About the Role

Our client is looking for a dedicated and efficient Insurance Claims Handler to manage claims processing for their clients in Queenstown . This essential role involves assessing claims, determining coverage, and facilitating timely payouts to policyholders, ensuring a positive customer experience. You will be the primary point of contact for claimants, providing clear communication and support throughout the claims process. This is an excellent opportunity for individuals with strong organizational skills and a customer-centric approach to join a growing insurance provider.

Key Responsibilities

• Receive, register, and process insurance claims accurately and efficiently.
• Verify policy coverage and assess the validity of claims based on policy terms and conditions.
• Communicate effectively with policyholders, providing updates and explaining the claims process.
• Gather necessary documentation and information from claimants and third parties.
• Determine claim settlements and authorize payments within delegated authority limits.
• Maintain detailed and accurate records of all claim activities in the claims management system.

Requirements

• High school diploma or equivalent; further education or certification in insurance is an advantage.
• 1-3 years of experience in claims handling or a related customer service role within the insurance industry.
• Strong understanding of insurance products and claims procedures.
• Excellent communication, interpersonal, and customer service skills.
• Proficient in using computer systems and claims management software.
• Ability to manage multiple tasks and prioritize effectively in a remote work setting.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Comprehensive health and wellness benefits package.
• Flexible remote working environment, allowing for excellent work-life balance.
• Training and development opportunities to advance within the claims department.
• A supportive and collaborative team culture focused on client satisfaction.