Insurance Customer Service Representative

Placements24; Queenstown; Hybrid; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Fully remote work arrangement

Medical, dental, and vision insurance

Paid time off and holidays

Training and development opportunities

Job summary

Placements24 is seeking a friendly Insurance Customer Service Representative to support policyholders remotely from Queenstown and surrounding areas. You will handle inquiries, process changes, and ensure timely, empathetic assistance.

The role offers a fully remote setup, with training and ongoing development, competitive salary with bonuses, and comprehensive benefits. You’ll need solid communication, CRM experience, and the ability to work independently.

Qualifications

• Minimum experience in a customer service role, preferably insurance.
• Excellent communication and active listening skills.
• Proficiency with CRM software and other customer service tools.

Responsibilities

• Respond to inquiries via phone, email, and chat promptly.
• Assist policyholders with policy changes and endorsements.
• Process new business applications and renewals accurately.
• Resolve complaints, escalating complex issues when needed.
• Maintain accurate records and update policy information.

Skills

Customer service

Communication

Active listening

Time management

Independent work

Tools

CRM software

Job description

About the Role

Our client is seeking a friendly and professional Insurance Customer Service Representative to provide exceptional support to their clients in Queenstown and surrounding areas. This fully remote role allows you to assist customers from the comfort of your home office, handling inquiries, processing policy changes, and resolving issues with efficiency and empathy. You will be the voice of the company, ensuring policyholders have a positive experience and receive timely assistance. This is an excellent opportunity for individuals passionate about customer service within the insurance industry.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist policyholders with policy changes, endorsements, and general information requests.
• Process new business applications and renewals accurately and efficiently.
• Resolve customer complaints and issues effectively, escalating complex problems when necessary.
• Maintain accurate customer records and update policy information in the system.

Requirements

• Previous experience in a customer service role, preferably within the insurance sector.
• Excellent communication and active listening skills.
• Proficiency in using CRM software and other customer service tools.
• Strong problem‑solving abilities and a patient demeanor.
• Ability to work independently and manage time effectively in a remote environment; located in or near Queenstown.

Benefits

• Competitive salary with potential for performance bonuses.
• Fully remote work arrangement, enhancing work-life balance.
• Comprehensive medical, dental, and vision insurance.
• Paid time off and company holidays.
• Ongoing training and development opportunities in customer service excellence.