Insurance Claims Investigator

Placements24; Queenstown; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Fuel allowance

Health insurance

Retirement benefits

Training opportunities

Job summary

Placements24 in Queenstown is seeking a thorough Insurance Claims Investigator to join our client’s team. This field-based role involves investigating insurance claims, gathering evidence, interviewing witnesses, and documenting findings to support claims processing and fraud detection.

The ideal candidate will work independently across a defined geographic area, manage a caseload, travel within the region, and produce clear, robust investigation reports.

Qualifications

• Proven experience as a Claims Investigator or similar role.
• Strong understanding of insurance principles and claims handling.
• Excellent interviewing and observation skills.
• Proficient in documenting and reporting investigations.
• Ability to travel within the designated region.

Responsibilities

• Investigate suspicious or complex insurance claims across various lines of business.
• Conduct interviews with claimants, witnesses, and other parties involved in a claim.
• Gather and analyze relevant evidence, including documents, photographs, and physical inspection reports.
• Determine the validity of claims based on policy coverage and gathered evidence.
• Prepare comprehensive investigation reports detailing findings and recommendations.

Skills

Interviewing

Observation

Evidence gathering

Report writing

Travel willingness

Job description

About the Role

Our client is seeking a thorough and observant Insurance Claims Investigator to join their team in Queenstown. This field-based role involves conducting detailed investigations into insurance claims to verify information, determine the cause of loss, and assess liability. You will be responsible for gathering evidence, interviewing witnesses, and documenting findings to support claims processing and fraud detection. The ideal candidate is proactive, possesses strong interpersonal skills, and is adept at problem-solving within a defined geographic area, contributing to the accurate and fair resolution of claims.

Key Responsibilities

• Investigate suspicious or complex insurance claims across various lines of business.


• Conduct interviews with claimants, witnesses, and other parties involved in a claim.


• Gather and analyze relevant evidence, including documents, photographs, and physical inspection reports.


• Determine the validity of claims based on policy coverage and gathered evidence.


• Prepare comprehensive investigation reports detailing findings and recommendations.


• Assist in identifying and preventing insurance fraud.

Requirements

• Proven experience as a Claims Investigator or in a related investigative role.


• Strong understanding of insurance principles and claims handling procedures.


• Excellent interviewing, observation, and evidence-gathering skills.


• Proficiency in report writing and documentation.


• Ability to work independently, manage a caseload, and travel within the designated region.


• A valid driver\'s license and a clean driving record are essential.

Benefits

• Competitive salary reflecting experience and responsibilities.


• Opportunity to work in a dynamic field role with regular travel.


• Company vehicle and fuel allowance provided.


• Comprehensive health and retirement benefits.


• Training and professional development opportunities within the claims investigation field.