Remote Insurance Claims Specialist

Placements24; Queenstown; Hybrid; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Flexible remote work

Training opportunities

Collaborative team culture

Job summary

Placements24 is seeking an Insurance Claims Handler to manage claims processing for clients in Queenstown, NZ. You will assess coverage, determine settlements, and support claimants to ensure timely payouts while maintaining strong customer service.

The role emphasizes organization, clear communication, and the ability to manage multiple claims in a remote-friendly environment. A high school diploma is required, with 1–3 years of claims or related experience preferred.

Qualifications

• High school diploma or equivalent required; insurance certs are a plus.
• 1–3 years experience in claims handling or customer service in insurance.
• Strong knowledge of insurance products and claims procedures.
• Excellent communication, interpersonal and customer service skills.
• Proficient with computer systems and claims management software.
• Ability to manage multiple tasks and priorities in a remote work setting.

Responsibilities

• Receive, register and process insurance claims accurately and efficiently.
• Verify policy coverage and assess claim validity.
• Communicate updates and explain the claims process to policyholders.
• Gather documentation from claimants and third parties.
• Determine settlements and authorize payments within authority.
• Maintain detailed records in the claims system.

Skills

Claims handling

Customer service

Communication

Organization

Education

High school diploma

Tools

Claims software

Job description

Placements24 is seeking an Insurance Claims Handler to manage claims processing for clients in Queenstown, NZ. You will assess coverage, determine settlements, and support claimants to ensure timely payouts while maintaining strong customer service.

The role emphasizes organization, clear communication, and the ability to manage multiple claims in a remote-friendly environment. A high school diploma is required, with 1–3 years of claims or related experience preferred.