Install Co-ordinator

Newline Group Ltd; Tauranga; On-site; NZD 70,000 - 80,000; Full time

Job summary

Newline Group Ltd in Tauranga is seeking an Install Co-ordinator to join our busy install operation. This fast-paced role sits at the heart of delivering hundreds of shower installations each month, coordinating in-house installers and contractors, and keeping customers informed with clear scheduling and proactive problem solving.

Reporting to the Head of Product (Install and Project Management), you will manage pipelines, align resources, and ensure work moves smoothly within set timelines.

Qualifications

• Excellent organisational skills with the ability to manage many moving parts.
• Strong communication and interpersonal skills to coordinate with customers, installers and teams.
• Ability to stay calm and organized when schedules shift.

Responsibilities

• Be the first point of contact for site managers and manage schedules.
• Schedule daily installs across in-house and contractor teams nationwide.
• Anticipate clashes and gaps, adjust plans to keep installs on track.
• Maintain accurate records of schedules, jobs and completions.
• Coordinate contractor onboarding and performance feedback.

Skills

Exceptional organisation

Strong communication

People skills

Calm under pressure

Driver's licence

Tools

Scheduling tools

Job description

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Position: Install Co-ordinator

Employment Type: Full-Time

Reports To: Head of Product (Install and Project Management)

Indicative Salary: $70,000 to $80,000, depending on experience

About Newline Group: Newline Group designs, supplies and installs systemised shower and bathroom solutions across New Zealand. We work with group home builders, developers and large retail partners, and we install at volume, hundreds of showers a month right across the country. Our reputation is built on doing what we say we will, reliably and at scale.

Position Summary: This is a fast-paced coordination role at the centre of our install operation. Every month we complete hundreds of installs through a mix of in-house installers and contractors nationwide, and this role keeps that work moving: constant communication with customers, scheduling the jobs, lining up the right person for each one, staying ahead of what is coming, and sorting issues before they turn into problems. Showers are usually the last thing to go into a house, so you are often working to someone else's timeline and need to stay calm and organised when jobs move around. It is high-volume, high-tempo work with a lot of moving parts, suited to someone who likes a full plate, likes people, and takes real satisfaction in a well-run schedule. This is not a heavy technical project-management role. The value is in coordination, communication and follow-through rather than construction expertise. We can teach the product; we are hiring for the person.

Key Responsibilities:

Scheduling and Coordination:

• Be the first point of contact for customer-side site managers, managing schedules and potential issues as they arise to maintain strong relationships
• Schedule and coordinate daily installs across a team of multiple in-house installers and contractors nationwide.
• Stay ahead of the pipeline, spotting clashes and gaps early and adjusting before they bite.
• Keep accurate, up-to-date records of schedules, jobs and completions.

Installer and Contractor Management:

• Match the right installer or contractor to each job, and keep the schedule full, efficient and realistic.
• Be the go-to contact for installers, contractors and internal teams on scheduling and job issues.
• Manage contractor availability, onboarding basics and performance feedback, building toward a reliable national panel.
• Chase down and resolve day-to-day issues such as access, delays, changes and call-backs, quickly and calmly.

Quality and Compliance:

• Work with the QA lead to make sure installs meet Newline's standards.
• Ensure site paperwork, including Health and Safety and QA documentation, is completed and returned.

What We Are Looking For:

• Exceptional organisation, with the ability to hold a lot of moving parts and keep them straight.
• High energy and a genuinely proactive approach, getting ahead of problems rather than reacting to them.
• A natural with people, so customers, installers, contractors and colleagues trust you and want to work with you.
• Calm under pressure, unrattled by a changing schedule.
• A clear, quick communicator on the phone, over email and in person.
• Comfortable working with scheduling and coordination tools and systems.
• Full NZ driver's licence.

Nice to Have (Not Required):

• Experience coordinating trades, contractors, logistics, service teams or other high-volume scheduling.
• Familiarity with construction, building or shower-install processes. Useful, but not essential. The right person matters more than the background.

What Success Looks Like:

• Installs run to schedule, with fewer clashes, gaps and last-minute scrambles.
• Installers and contractors are well-organised, well-briefed and reliable.
• Issues are caught and sorted early, without pulling in the wider team.
• Leadership is freed from day-to-day install firefighting to focus on the bigger picture.

Working Conditions:

• Office-based at our Tauranga head office, with occasional travel as required.
• Standard business hours, with some flexibility needed at busy times.