Service Coordinator

VIPeople; Christchurch; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

On-site parking

Newly created role with impact

Work-life balance

Job summary

VIPeople in Christchurch is seeking an organised service operations coordinator to support a busy team of field technicians across Canterbury. You will coordinate day-to-day service delivery, ensuring technicians have the information, resources and support to complete work efficiently.

You will also assist the Auckland team and provide national operational support when required, working closely with the National Service Manager to align resources, customers and internal workflows.

Qualifications

• Experience coordinating service operations and field teams.
• Strong planning, scheduling and prioritisation skills.
• Comfort around technicians, contractors and customers.
• Good English communication and stakeholder management.

Responsibilities

• Schedule service calls, maintenance work, inspections, installations and projects.
• Allocate jobs by technician skills and availability.
• Coordinate technicians, contractors and operational resources.
• Manage customer bookings, quotes and follow-up communication.
• Monitor workflow, progress and changing priorities.
• Prepare operational reports and KPIs.
• Assist with stock control and procurement as needed.
• Support health and safety, documentation and record keeping.
• Act as main operational contact in the Sockburn office.

Skills

Service coordination

Scheduling

Field teams support

Excel skills

Communication

English proficiency

Education

Relevant administration/coordination qualification

Tools

Excel

Microsoft Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Keep Service Operations Moving

Are you an organised, dependable and proactive coordinator who enjoys keeping people, jobs and priorities on track? This is a newly created opportunity based in Sockburn, Christchurch, supporting a busy team of field technicians across Canterbury and the wider South Island. Your primary focus will be coordinating the Christchurch service operation, ensuring technicians have the right information, resources and support to complete their work efficiently.

You will also assist the Auckland team and provide operational support for national servicing requirements when needed. Working closely with the National Service Manager and wider operations team, you will help coordinate technicians, contractors, customers, suppliers and internal workflows.

The business is an established New Zealand provider of industrial and commercial heating, cooling, process and energy equipment and services. Its work includes burners, boilers, pumps, blowers, HVAC systems and associated industrial equipment across a range of sectors.

This role is ideal for someone who enjoys being the dependable person others rely on to remember the details, arrange the next steps and keep the operation moving.

What's in it for you?

• Competitive salary depending on experience.
• Monday to Friday hours, 7:30 am to 4:00 pm, unless otherwise advised.
• Strong work and home‑life balance.
• Newly created role with genuine opportunity to make a difference.
• The chance to improve systems, processes, team morale and the office environment.
• Close working relationship with the National Service Manager and technical team.
• Varied responsibilities across Christchurch, Auckland and wider national service operations.
• On‑site parking in Sockburn.
• Work uniform provided.
• Immediate start available for the right person.
• A supportive workplace where your ideas and contribution will be valued.
• Freedom to bring your personality to the office and make the role your own.

About the role

Your main responsibility will be coordinating the day‑to‑day service operation for the Christchurch technician team. You will also assist the Auckland team and support wider national operational servicing requirements when required.

Your responsibilities will include:

• Scheduling service calls, maintenance work, inspections, installations and project activities.
• Allocating jobs according to technician skills, experience, availability and location.
• Coordinating field technicians, third‑party contractors and operational resources.
• Managing customer bookings, service updates, quotes and follow‑up communication.
• Monitoring workflow, job progress, outstanding actions and changing priorities.
• Ensuring technicians, customers, contractors and internal teams have the information they need.
• Supporting Auckland and other locations with scheduling, contractor coordination, customer communication and operational administration.
• Assisting with national service requirements as required.
• Preparing quotes and supporting quote follow‑up.
• Following up on outstanding customer debt and assisting with related administration.
• Monitoring service delivery outcomes and outstanding work.
• Preparing operational reports and tracking key performance indicators.
• Coordinating maintenance and project activities.
• Monitoring stock levels, procurement requirements and job‑related resources.
• Assisting with stocktakes and maintaining internal stock control.
• Supporting health and safety planning, compliance, documentation and reporting.
• Maintaining accurate records and document control.
• Identifying operational risks that may affect service delivery.
• Escalating issues and supporting practical solutions.
• Acting as the main operational contact in the Sockburn office.
• Opening and closing the office when required as an authorised keyholder.

You will need to be comfortable managing interruptions, changing priorities and multiple moving parts while remaining calm, organised and solutions‑focused.

What we're looking for

The successful applicant will ideally have:

• Experience in service coordination, operations coordination, scheduling or a similar role.
• Experience supporting technicians, contractors or mobile field‑based teams.
• A background in mechanical, engineering, maintenance, industrial service or technical environments.
• Strong planning, organisation, scheduling and prioritisation skills.
• The ability to coordinate competing Christchurch, Auckland and national service requirements.
• Confidence allocating jobs and resources according to technical capability and availability.
• Strong customer service, communication and stakeholder management skills.Confidence making calls and following up outstanding actions.
• Intermediate‑to‑advanced Excel skills.
• Good working knowledge of Microsoft Office and business systems.
• The ability to prepare reports, monitor workflows and track performance information.
• Strong written and verbal English communication skills.
• A sound understanding of workplace health and safety, compliance and document control.
• A mature, dependable and professional approach.
• The ability to work independently, use initiative and remain calm when priorities change.
• Relevant qualifications or technical knowledge, which would be advantageous.
• A full New Zealand driver licence, which is preferred.

The person we're looking for

You will be someone who naturally becomes the person others rely on to remember what needs to happen, when it needs to happen and who needs to be involved.

You may come from a service administration, scheduling, operations coordination, engineering support, maintenance coordination or technical office background. You do not need to be a qualified tradesperson, but you should be comfortable working around technicians, contractors, technical equipment and service requirements.

You will be:

• A reliable and organised coordinator who enjoys keeping people and jobs on track.
• Someone who remembers the details and follows tasks through to completion.
• A confident communicator who is comfortable dealing with technicians, customers and contractors.
• A practical problem‑solver who can identify issues before they affect service delivery.
• Able to manage competing priorities without needing constant direction.
• Mature, dependable and committed to being available for the wider team.
• Someone who takes health and safety, accuracy and documentation seriously.
• Proactive and willing to take ownership of responsibilities.
• Interested in improving systems, processes and the working environment.
• Positive, practical and comfortable working as part of a close team.
• Capable of becoming the trusted right‑hand to the National Service Manager.

Make the role your own

This is more than a standard administration or scheduling position. It is an opportunity to become a central part of the Christchurch service operation while also supporting Auckland and wider national servicing requirements.

The successful person will have genuine scope to suggest better ways of working, improve processes, support team morale and help shape this newly created role. You will be trusted to work independently while receiving support from the National Service Manager and wider operations team.

If you enjoy being the dependable person who keeps technicians organised, customers informed and outstanding tasks moving, this could be an excellent opportunity.

Ready to make your mark?

If you are an experienced service coordinator, scheduler or operations professional looking for responsibility, variety and the opportunity to make a real difference, we would like to hear from you.

Applicants must have the right to work in New Zealand. Pre‑employment checks may apply.