Operations Support - Mt Wellington

Carpet Court NZ; Auckland; On-site; NZD 48,000 - 64,000; Full time

Benefits offered by this job

Full training

Supportive team

Learning opportunities

Staff discounts

Large network

Job summary

Carpet Court NZ is seeking an Operations Support team member to coordinate installation schedules across Auckland Central and Commercial, assisting with flooring deliveries and window furnishings tasks. Based at the Mt Wellington branch, you will ensure smooth operations from booking to completion, working with customers, installers and internal teams.

You will help maintain schedules, manage documentation, and support invoicing and reporting in a fast-paced environment, while assisting the

Qualifications

• Experience in administration, scheduling or customer service.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication.
• Ability to manage multiple priorities in a busy environment.

Responsibilities

• Coordinate installation schedules across Carpet Court and Curtain Studio.
• Book and confirm installation appointments with customers.
• Communicate with customers, installers and internal teams throughout each project.
• Monitor job progress and ensure accurate system updates.
• Prepare documentation and materials for upcoming installations.
• Manage remedial work and support prompt resolution of customer concerns.
• Complete invoicing and operational reporting following installations.
• Provide administrative and operational support to the Operations Manager.

Skills

Administration

Scheduling

Customer service

Operational coordination

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

About the Role

As an Operations Support team member, you'll play a key role in ensuring our Carpet Court and Curtain Studio installation operations run smoothly across Auckland Central and Commercial. With a primary focus on supporting our flooring deliveries and installations, you'll also provide support across our window furnishing operations when required. Working closely with customers, installers and internal teams, you'll coordinate installation schedules, manage workflow and ensure every job progresses efficiently from booking through to completion

You'll be the link between our customers, installation teams and internal stakeholders, ensuring clear communication, accurate scheduling and an exceptional customer experience every step of the way.

This is a varied role combining operations coordination, customer service, scheduling and administration, making it ideal for someone who enjoys staying organised, solving problems and working in a fast-paced environment.

This is a permanent full-time position based at our Mt Wellington branch, working Monday to Friday, 7:30am-4:00pm.

Key Duties & Responsibilities

• Coordinate installation schedules across Carpet Court and Curtain Studio
• Book and confirm installation appointments with customers
• Communicate with customers, installers and internal teams throughout each project
• Monitor job progress and ensure accurate system updates
• Prepare documentation and materials for upcoming installations
• Manage remedial work and support prompt resolution of customer concerns
• Complete invoicing and operational reporting following installations
• Provide administrative and operational support to the Operations Manager

You Will Have

• Previous experience in administration, scheduling, customer service or operational coordination
• Outstanding organisational skills and strong attention to detail
• Excellent written and verbal communication skills
• Confidence managing multiple priorities in a busy environment
• Strong computer skills and the ability to learn new systems
• A proactive, solutions-focused approach to your work
• The ability to build positive relationships with customers and colleagues

Experience within the flooring, window furnishings or construction industries would be advantageous but isn't essential—we're happy to train the right person.

What We Offer

• A varied role where no two days are the same
• Full training and support from an experienced team
• A supportive and collaborative working environment
• Ongoing learning and development opportunities
• Staff purchasing benefits across our brands
• The opportunity to join New Zealand's largest flooring and window furnishings network

If you're an organised people person who enjoys keeping things running smoothly and delivering exceptional customer experiences, we'd love to hear from you.

About Us

The Interiors Group is New Zealand's largest flooring and window furnishings network, with over 65 locations and more than 800 team members nationwide. Through our trusted brands, Carpet Court and Curtain Studio, we help Kiwis transform their homes and businesses with expert advice, quality products and professional installation.

We're proudly Kiwi-owned and guided by our values of Create Raving Fans, Choose Your Attitude, We Love Results, and Everyone Matters. If you're looking to join a business that values teamwork, customer service and continuous improvement, we'd love to see you.