Operations Support

Carpet Court NZ; Christchurch; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Staff purchasing benefits across our品牌

Ongoing learning and development

Job summary

Carpet Court NZ is seeking an organised Operations Support team member to keep Canterbury region operations running smoothly. You will coordinate installation schedules, book appointments, and liaise with customers and installers to ensure a flawless customer experience from booking to completion.

This permanent full-time role at our Christchurch Warehouse offers Monday–Friday hours (7:30am–4:00pm) with training and ongoing support in a fast-paced environment.

Qualifications

• Previous experience in administration, scheduling, customer service or operational coordination.
• Outstanding organisational skills with attention to detail.
• Excellent written and verbal communication.
• Ability to manage multiple priorities in a busy environment.

Responsibilities

• Coordinate installation schedules across Carpet Court and Curtain Studio.
• Book and confirm installation appointments with customers.
• Manage installer workloads to ensure jobs are completed efficiently.
• Monitor jobs from booking through to completion, updating systems.
• Prepare documentation and materials for upcoming installations.
• Liaise with customers, installers, suppliers and internal teams to keep projects on track.
• Complete invoicing, operational reporting and job administration.
• Coordinate remedial work and support prompt resolution of customer concerns.
• Support installer onboarding and maintain accurate operational records.
• Provide administrative and operational support to the wider branch team.

Skills

Administration

Scheduling

Customer service

Coordination

Communication

Multitasking

Computer literacy

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

About the Role

This is not your typical administration role.

As an Operations Support team member, you'll play a key role in keeping our Carpet Court and Curtain Studio operations running smoothly across the Canterbury region. Working closely with customers, installers and internal teams, you'll coordinate installation schedules, manage workflow and ensure every job progresses efficiently from booking through to completion.

You'll be the link between our customers, installation teams and sales teams, ensuring clear communication, accurate scheduling and an exceptional customer experience every step of the way.

This is a varied role combining operations coordination, scheduling, customer service and administration, making it ideal for someone who enjoys staying organised, solving problems and working in a fast-paced environment where no two days are the same.

This is a permanent full-time position based at our Christchurch Warehouse, working Monday-Friday 7:30am - 4:00pm.

Key Duties & Responsibilities

• Coordinate installation schedules across Carpet Court and Curtain Studio.
• Book and confirm installation appointments with customers.
• Manage installer workloads to ensure jobs are completed efficiently.
• Monitor jobs from booking through to completion, maintaining accurate system updates throughout.
• Prepare documentation and materials for upcoming installations.
• Liaise with customers, installers, suppliers and internal teams to keep projects on track.
• Complete invoicing, operational reporting and job administration.
• Coordinate remedial work and support the prompt resolution of customer concerns.
• Support installer onboarding and maintain accurate operational records.
• Provide administrative and operational support to the wider branch team.

You Will Have

Experience within the flooring, window furnishings or construction industries would be advantageous, but isn't essential, we're happy to train the right person.

• Previous experience in administration, scheduling, customer service or operational coordination.
• Outstanding organisational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Confidence managing multiple priorities and deadlines in a busy environment.
• Strong computer skills and the ability to quickly learn new systems.
• A proactive, solutions-focused approach with the ability to work independently.
• A genuine commitment to delivering excellent customer service.
• The ability to build positive relationships with customers, installers and colleagues.

What We Offer

• A varied role where no two days are the same.
• Full training and ongoing support from an experienced team.
• A supportive and collaborative working environment.
• Ongoing learning and development opportunities.
• Staff purchasing benefits across our brands.
• The opportunity to join New Zealand's largest flooring and window furnishings network.

If you're an organised people person who enjoys keeping operations running smoothly and delivering exceptional customer experiences, we'd love to hear from you.

About Us

The Interiors Group is New Zealand's largest flooring and window furnishings network, with over 65 locations and more than 800 team members nationwide. Through our trusted brands, Carpet Court and Curtain Studio, we help Kiwis transform their homes and businesses with expert advice, quality products and professional installation.

We're proudly Kiwi-owned and guided by our values of Create Raving Fans, Choose Your Attitude, We Love Results, and Everyone Matters. If you're looking to join a business that values teamwork, customer service and continuous improvement, we'd love to hear from you.