ICT Business Analyst

JobSpace; Auckland; On-site; NZD 90,000 - 135,000; Full time

Benefits offered by this job

Health insurance

Job summary

Lovens Building Supplies is seeking an experienced ICT Business Analyst to support digital transformation across retail, wholesale, warehousing, logistics, and online operations in New Zealand.

The ICT Business Analyst will work with management and operational teams to analyse business processes, identify technology solutions, and deliver system improvements that enhance operational efficiency and support business growth.

Qualifications

• Relevant tertiary qualification in Information Technology, Information Systems, Computer Science, or related discipline.
• At least three years of ICT Business Analysis experience.
• Experience with ERP, CRM, inventory and warehouse management systems.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• The ability to communicate effectively with both technical and non-technical stakeholders.
• Experience preparing business requirements, process documentation, and system specifications.

Responsibilities

• Analyse business operations across purchasing, inventory, warehousing, retail and online sales.
• Identify opportunities to improve efficiency and reduce operational risks.
• Create current-state ('As-Is') and future-state ('To-Be') process maps.
• Recommend digital solutions to support growth and scalability.
• Prepare business cases and cost-benefit analyses.
• Lead business analysis components of ERP, CRM, inventory, procurement, POS, warehouse management, and e-commerce projects.
• Gather requirements from department managers and convert them into functional specifications.
• Coordinate UAT, document outcomes and monitor resolution before production.
• Support system integration with accounting, online sales, inventory, courier platforms, and supplier data.
• Develop dashboards and KPI reporting for management.
• Ensure ICT solutions comply with policies, cybersecurity requirements, and data governance standards.

Skills

ERP systems

CRM systems

Inventory management

Stakeholder engagement

Analytical thinking

Communication skills

Problem-solving

Project coordination

Education

Relevant tertiary IT qualification

Tools

ERP systems

CRM

Inventory management software

Warehouse management systems

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

As our business continues to expand, we are seeking an experienced ICT Business Analyst to support our digital transformation initiatives and optimise business systems across our retail, wholesale, warehousing, logistics, and online operations.

About the Role

The ICT Business Analyst will work closely with management and operational teams to analyse business processes, identify technology solutions, and deliver system improvements that enhance operational efficiency and support business growth.

The ICT Business Analyst is responsible for analysing, improving, and digitising Lovens Building Supplies' operational and commercial processes across retail, wholesale distribution, procurement, inventory management, logistics, e-commerce, finance, and customer service. The role acts as the bridge between business stakeholders and ICT solutions, ensuring technology investments improve operational efficiency, customer experience, and business performance.

Key Responsibilities

Business Process Analysis & Improvement

• Analyse business operations across purchasing, inventory management, warehousing, retail sales, online sales, logistics, finance, and customer service.
• Review existing workflows and identify opportunities to improve efficiency, eliminate manual processes, and reduce operational risks.
• Develop current-state ("As-Is") and future-state ("To-Be") business process maps.
• Recommend practical digital solutions that support business growth and operational scalability.
• Prepare business cases and cost-benefit analyses for process improvement initiatives.
• Lead the business analysis component of ERP, CRM, inventory management, procurement, POS, warehouse management, and e-commerce system projects.
• Gather business requirements from department managers and convert them into functional specifications.
• Work closely with software vendors and implementation partners to ensure business requirements are fully delivered.
• Coordinate User Acceptance Testing (UAT), document testing outcomes, and monitor issue resolution before production deployment.
• Support system integration between accounting software, online sales platforms, inventory systems, courier platforms, and supplier databases.

Supply Chain & Inventory Optimisation

• Analyse inventory movement, purchasing patterns, supplier performance, and stock replenishment processes.
• Identify opportunities to improve inventory accuracy, stock availability, and warehouse efficiency.
• Recommend system enhancements that improve purchasing controls, stock forecasting, and order fulfilment.
• Assist management in implementing automated inventory monitoring and reporting.
• Develop business reporting requirements across sales, inventory, purchasing, customer behaviour, and operational performance.
• Design dashboards and KPI reporting for management decision-making.
• Review data quality and coordinate data cleansing, validation, and migration activities.
• Analyse operational trends and provide recommendations based on business data.

Stakeholder Engagement

• Conduct workshops and interviews with management, purchasing staff, warehouse teams, sales consultants, finance staff, and customer service representatives.
• Translate operational requirements into clear ICT functional specifications.
• Act as the communication bridge between technical teams and business users.
• Facilitate stakeholder meetings throughout project implementation.

Operational Support & Continuous Improvement

• Develop business procedures, user guides, and system documentation.
• Deliver user training and support system adoption across departments.
• Monitor post-implementation performance and recommend continuous improvements.
• Ensure ICT solutions comply with company policies, cybersecurity requirements, and data governance standards.

Project Coordination

• Assist in planning ICT projects, implementation schedules, and resource allocation.
• Maintain project documentation, change requests, risk registers, and progress reports.
• Participate in software evaluations and vendor selection processes.
• Monitor project milestones and ensure deliverables are achieved within agreed timelines.

About You

To be successful in this role, you should have:

• A relevant tertiary qualification in Information Technology, Information Systems, Computer Science, Business Information Systems, or a related discipline and
• At least three years of relevant ICT Business Analysis experience, or an equivalent combination of qualifications and practical experience.
• Experience working with ERP, CRM, inventory management, warehouse management, retail, or e-commerce systems.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• The ability to communicate effectively with both technical and non-technical stakeholders.
• Experience preparing business requirements, process documentation, and system specifications.
• Strong organisational skills with the ability to manage multiple priorities.