Business Support Analyst

King&Co; Christchurch; On-site; NZD 60,000 - 80,000; Full time

Job summary

Herd-i Operations Ltd in Christchurch is seeking a proactive Business Support Analyst to join our Christchurch team. You’ll handle financial administration, office and travel coordination, customer systems and day-to-day operations to keep the business running smoothly.

Working with the Head of Customer Success and the wider team, you’ll ensure records are accurate, invoices and payments are managed in Xero, and internal systems like HubSpot and Jira are used effectively.

Qualifications

• Experience with Xero and Xero invoicing
• Proficient in Microsoft Office 365 suite
• Familiar with HubSpot CRM and Jira workflows
• Strong attention to detail and organisational skills

Responsibilities

• Manage customer invoicing and ensure Xero reflects agreements
• Assist Accounts Payable/Receivable and follow up overdue invoices
• Handle inventory and purchase orders for hardware
• Coordinate domestic/international travel and accommodation
• Maintain databases and business records
• Provide general admin and operational support across the team

Skills

Financial acumen

Attention to detail

Organisation

Time management

Problem solving

Interpersonal skills

Communication skills

Independent worker

Team collaboration

Tools

Xero

Microsoft Office 365

HubSpot CRM

Jira

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Herd-i Operations Ltd | Christchurch | Full Time, Permanent

Are you an organised, commercially minded administrator who enjoys working across numbers, systems and day-to-day business operations?

Herd-i is looking for a proactive Business Support Analyst to join our Christchurch team. This is a varied role combining financial administration, office and travel coordination, customer systems and operational support.

You will work closely with the Head of Customer Success and wider Herd-i team to help keep the business running smoothly, ensuring records are accurate, customer and financial processes are well managed, and key operational activities stay on track.

What you’ll be doing

• Managing customer invoicing records and ensuring Xero accurately reflects customer agreements.
• Supporting Accounts Payable and managing Accounts Receivable.
• Following up overdue invoices and responding to customer account enquiries.
• Managing inventory and purchase orders for hardware.
• Maintaining the Customer Agreement Hub and other internal systems.
• Coordinating domestic and international travel, accommodation and rental vehicles.
• Supporting company fleet management.
• Coordinating installs, reporting and courier requirements.
• Monitoring the performance of existing farm systems.
• Maintaining databases, spreadsheets and business records.
• Providing general administrative and operational support across the team.
• Supporting onboarding and contributing to a positive, collaborative Christchurch office culture.

About you

We’re looking for someone who is organised, accurate and comfortable taking ownership of a broad range of responsibilities.

You’ll ideally bring:

• Strong financial and accounting acumen.
• Excellent attention to detail.
• Experience with Xero and Microsoft Office 365.
• Confidence learning and working across systems such as HubSpot CRM and Jira.
• Strong organisation, prioritisation and time management skills.
• A practical problem solving approach and willingness to use initiative.
• Strong interpersonal and communication skills.
• The ability to work independently while contributing positively to a wider team.
• An interest in technology and agriculture.

This is not your typical administration role. You’ll be working across financial, customer and operational areas of a growing agri-tech business, so adaptability and a willingness to get involved are important.