ICRA Case Manager

The People Place; Devonport-Takapuna; On-site; NZD 42,000 - 60,000; Full time

Benefits offered by this job

Supportive culture and work-lifebalan

Job summary

The People Place in Takapuna, NZ, is seeking an organised frontline administrator to support dispute resolution cases from start to finish. Based in our modern office, you will coordinate processes, guide parties, and ensure smooth operation across phone and computer systems.

You’ll balance customer service with structured administration, handle confidential information, schedule Zoom meetings, record case notes, and keep deadlines on track.

Qualifications

• Strong communication and listening skills; able to stay calm in sensitive situations.
• Experience in fast-paced customer service or administration.
• Proficiency with Zoom, MS Teams, Outlook and MS Office.
• Organised, solution-focused with a collaborative approach.
• Reliable with initiative and integrity.

Responsibilities

• Manage confidential information professionally.
• Schedule and coordinate Zoom meetings with all parties.
• Respond quickly and keep parties informed.
• Build strong relationships with stakeholders.
• Record clear, detailed case notes.
• Support teammates and contribute to shared goals.
• Coordinate mediations, hearings, venues, and travel arrangements.
• Manage a high volume of cases from start to finish.
• Prioritise urgent matters and deadlines.

Skills

Clear communication

Attention to detail

Calm under pressure

Team mindset

Tools

Zoom

MS Teams

Outlook

MS Suite

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

About Us

We're New Zealand's leading provider of private dispute resolution services, supporting domestic and international clients. Our team is collaborative, focused, and committed to continuous improvement. We believe in working together, sharing knowledge, and delivering a level of service we're proud of.

About the role

Based in our modern Takapuna office overlooking the beach, this frontline role supports dispute resolution cases from start to finish. You'll be coordinating processes, guiding parties through next steps, and ensuring everything runs smoothly across both phone and computer-based systems.

If you're someone who likes structure, enjoys problem-solving, and thrives on managing a steady flow of work, this role offers plenty of responsibility, variety, and clear outcomes to achieve. You'll balance customer service with structured administration, ensuring cases progress smoothly.

Main Responsibilities

• Manage confidential information with professionalism
• Schedule and coordinate Zoom meetings with all parties
• Respond quickly and keeping parties informed
• Build strong, respectful relationships with stakeholders
• Record clear, detailed case notes
• Support teammates and contribute to shared goals
• Coordinate mediations, hearings, venues, and travel arrangements
• Manage a high volume of cases from start to finish
• Prioritise urgent matters and staying on top of deadlines

About you

You're someone who communicates clearly, listens well, and stays calm and steady when dealing with sensitive situations. You make sound judgement calls, work methodically, and enjoy keeping things organised and moving forward. If you enjoy engaging with a wide range of people, work respectfully, and like being part of a collaborative team, you'll be a strong fit here.

You’ll also bring:

• Strong attention to detail
• Experience in fast-paced customer service or administration
• Confidence working with technology (Zoom, MS Teams, Outlook, MS Suite)
• A practical, solutions-focused approach
• A team mindset and a sense of humour
• Reliability, initiative, and the ability to keep your cool under pressure
• Integrity in all you do

What you’ll get in return

• A supportive team culture and genuine work/life balance
• Interesting and varied work
• Ongoing training and development
• A modern office with stunning views over Takapuna Beach, Rangitoto, and the Hauraki Gulf

You must be eligible to work in New Zealand to be considered.