Case Manager Assistant

Find Recruitment; Wellington; Hybrid; NZD 42,000 - 54,000; Part time

Benefits offered by this job

0.6 FTE flexibility

Part-time or permanent arrangements

Work from home flexibility

One office day per week for part-time

Work around school hours

Meaningful work supporting healthcare

Join an established international org

Collaborative team environment

Develop case management knowledge

Job summary

Find Recruitment in Wellington seeks a Cantonese-speaking Case Manager Assistant to support a busy advisory and case management team across Australia, New Zealand and Hong Kong. The role is 0.6 FTE with flexible hours and remote work options, including one office day per week for part-time arrangements and a role that can fit around school hours.

The successful candidate will assist with case handling, liaison with members in Cantonese and English, maintain accurate records and escalate complex

Qualifications

• Fluency in Cantonese is essential.
• Excellent spoken and written English.
• Experience in customer service or member management.
• Strong administration and organisational skills.
• Empathetic communication and ability to handle difficult conversations.
• Good prioritisation and time management.
• Autonomous with ability to know when to escalate.
• Comfort with IT systems and case management technology.
• Healthcare or legal sector experience is advantageous.
• Knowledge of medical or dental terminology beneficial.

Responsibilities

• Support management of advisory and non-claims case files.
• Communicate with members in Cantonese and English.
• Provide professional, empathetic and timely member support.
• Work alongside file handlers to progress cases within service levels.
• Assist members with inquiries and escalate complex matters.
• Support informal complaints and expressions of dissatisfaction.
• Maintain accurate case information and correspondence.
• Process case-related financial correspondence accurately.
• Build relationships with internal and external stakeholders.
• Identify and elevate potential risks or issues.
• Contribute to continuous improvement initiatives across the team.
• Ensure policies, privacy and compliance requirements are followed.

Skills

Cantonese fluency

English fluency

Customer service

Administration

Communication skills

Time management

Problem solving

Autonomous work

IT systems familiarity

CRM software

Tools

CRM software

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Find Recruitment - Wellington, North Island

We're looking for a Cantonese speaking Case Manager Assistant to support a busy team managing advisory and case files across Australia, New Zealand and Hong Kong. The role is currently available at 0.6 FTE, making it an excellent option if you're looking for meaningful professional work that can fit around school hours or other commitments. There may also be flexibility to consider other part time arrangements or permanent options for the right person.

Better still, there is genuine flexibility to work from home. For someone working part time, there is the potential to spend just one day per week in the office, with the remainder worked remotely.

You'll work alongside experienced file handlers, helping members navigate queries and cases with professionalism, empathy and care. You'll keep cases moving, communicate with members, manage administration and know when more technical matters need to be escalated.

Responsibilities

• Support the management of advisory and non claims case files
• Communicate with members in both Cantonese and English
• Provide professional, empathetic and timely member support
• Work alongside file handlers to progress cases within agreed service levels
• Assist members with enquiries and elevate technical or complex matters when required
• Support the management of informal complaints and expressions of dissatisfaction
• Maintain accurate case information and correspondence
• Process case related financial correspondence accurately and efficiently
• Build effective relationships with internal and external stakeholders
• Identify and elevate potential risks or issues
• Contribute to continuous improvement initiatives across the team
• Ensure policies, procedures, privacy and compliance requirements are followed.

Requirements

• Fluency in Cantonese is essential
• Excellent spoken and written English
• Strong customer service or member management experience
• Excellent administration and organisational skills
• Confident communication skills with the ability to show empathy and manage difficult conversations
• Strong prioritisation and time management skills
• A practical approach to problem solving
• Ability to work autonomously while knowing when to elevate
• Confidence using IT systems and case management technology
• Healthcare or legal sector experience would be highly advantageous
• Knowledge of medical or dental terminology would also be beneficial.

Perks and benefits

• 0.6 FTE opportunity with genuine flexibility
• Potential for other part time or permanent working arrangements
• Work from home flexibility
• Potential for just one office day per week for part time employees
• An excellent role for someone wanting to work around school hours
• Meaningful work supporting healthcare professionals
• Join an established international organisation
• Collaborative and supportive team environment
• Opportunity to develop your case management knowledge and capability.

You must have a valid working visa for NZ.

Danae Young

Principal Consultant

Find Recruitment

***********@findrecruitment.co.nz